Job Title

Workplace Experience Coordinator

Job Description Summary

The Workplace Experience Coordinator is responsible for delivering a seamless, people‑focused workplace experience. Acting as the primary point of contact for workplace and Facilities Management (FM) enquiries, this role ensures the workplace is welcoming, well-maintained, and aligned with Sage’s values and service standards. The Coordinator supports operational excellence, compliance, and KPI achievement while fostering a collaborative and engaging environment for colleagues, visitors, and partners.

Job Description

Key Responsibilities:

Serve as the primary contact for workplace and FM enquiries; support daily workplace operations.
Coordinate on-site activities, events, and meeting spaces to maintain a vibrant workplace culture.
Oversee third-party supplier performance and ensure service quality, compliance, and budget adherence.
Manage workplace systems including CAFM, access passes, mail, stock control, and daily inspections.
Promote Sage values, customer service standards, and a safe, compliant workplace.
Support the Regional Workplace Manager with operational reporting, risk management, and continuous improvement initiatives.

Key Skills & Attributes:

Warm, approachable, and genuinely people-focused with strong service ethos.
Excellent interpersonal and communication skills; confident engaging stakeholders at all levels.
Organised, detail-oriented, and able to manage multiple priorities effectively.
Energetic, proactive, and creative in turning ideas into polished experiences.
Resilient, adaptable, and calm under pressure; strong problem-solving skills.
Familiarity with workplace tools, scheduling platforms, or event-management technology is desirable.
Knowledge of health & safety and first aid (training can be provided).

Personal Attributes:

Driven and proactive, with a commitment to operational excellence.
Inclusive and collaborative, valuing diverse perspectives and fostering a culture of respect.
Visionary mindset, continuously seeking improvements and innovative solutions.
Entrepreneurial, resourceful, and willing to take ownership to deliver impactful results.

Qualifications & Experience:

Previous experience in workplace, facilities, or hospitality coordination preferred.
Demonstrated ability to manage suppliers, stakeholders, and budgets.
Strong understanding of health, safety, and compliance requirements.

Why Join Us:
This is a highly visible, hands-on role for a proactive, people-oriented professional who thrives in a dynamic environment. You’ll play a central role in shaping an exceptional workplace experience, balancing operational efficiency with genuine care for people and place.

INCO: “Cushman & Wakefield”