Permanent, Full Time role (37.5 hours per week)

At Three we’re used to going beyond expectations to better connect our customers

If that sounds like you, join us, and Be Phenomenal. Our Retail teams play a critical part in our enhanced store experience. Never has there been a more exciting time to join a team of open, honest and passionate employees. Three is forward thinking, you can’t stagnate in this job, and you’ll be part of a charming bunch of people that will become lifelong friends. There’s an energy here that’s infectious; we defy convention and we’re always looking at ways to shake up the industry and to surprise and delight our customers. You can be yourself here, and you’ll get to build strong relationships with customers and colleagues alike.

Join us as as a Retail Store Manager

You will own overall performance and running of their store.
Our managers motivate and consistently deliver targets.
You will foster an environment of collaboration, inclusivity, and empowerment.
Drive a culture of continuous improvement for self and team. We want you to be your best and your team to be the best they can be.
Our managers don’t just manage stores they seek out opportunities to work on projects and collaborating with different teams in our business.
Coach the best customer experience in store. We’re obsessed with and excited by the opportunity to WOW every guest that comes to our stores.
Our managers pioneer a connected life and lead their teams to helping our guests discover lifestyle solutions that enhance their lives.
Our managers support change, directing and coaching their teams in an ever-changing world and workplace
Be responsible for KPIs for store and teams in areas such as sale, stock, audit, and security and deliver operational targets making sure store is fit to trade.
Responsible for all RLP policies and processes for store audits

What else will the role involve?

You will make customers feel phenomenal by

Taking ownership of customer issues, using your problem-solving skills to take care of them in a patient and professional manner until resolve
Promote customer self-service with a ‘show’ rather than ‘do’ attitude, and through the My3 app.
Embody a better connect life in person and engage with customers to tell a story about our product range, not just a tech spec

You will be responsible for driving sales

Motivating your team to exceed targets, through coaching and supporting.
Maintaining an expert-level knowledge of all products in the range attend trainings and keep current with product research and FAQs
Engage with our customers to match them to the appropriate products and services in an approachable, personable manner
Keep a motivated and positive attitude when closing sales, while also promoting our smaller products and services through cross-selling and upselling

You will go beyond the expected

Support your team and manager
Taking part in projects that support our people and customer experience/journey
Keep up to date with industry trends and market activity to ensure you can demonstrate to customers why they should choose Three
Continuously looking for improvements in processes or services, and have the confidence to put forward these recommendations

We appreciate each other by

Coaching and supporting your team in an engaging way
Ensure store standards are met by replenishing stock, reorganising displays in line with planograms, and maintaining the cleanliness and positive reputation of the store
Have an appreciation and understanding for Data Protection policies and ensure all administration is carefully completed and filed in the correct manner
Demonstrate responsibility for RLP (retail loss prevention) policies and processes to show support for your store manager during store audits

Skills and experience we’re looking for

Strong experience working in retail and managing store teams.
Proven success in achieving targets and goals.
Excellent interpersonal and communication skills.
Have experience managing team in a customer facing/service position.
Have excellent knowledge of MS Office.
You will thrive on targets, goals and targets and pushing yourself and your team.
Hitting 100% isn’t enough, you aim higher than that.
Passionate and obsessed about giving our Guests an outstanding experience in store.
Managed inventory and controlled budgets demonstrating sound financial management and delivery.
You will work with teams to support, motivate, and encourage each other for continuous improvement and achieving goals.
You do the right thing and always ensuring your team adheres to policies and procedures. Comfortable managing a team in a changing fast paced environment moving
Coaching and mentoring teams and colleagues comes naturally to you.

What we offer

Our Store Managers can earn upwards of €50,000 annually through a generous salary combined with our commission structure
25 days leave each year
Smartphone with employee plan.
Benefits contribution paid monthly to use towards healthcare etc
Employer matching pension scheme of up to 5%
Life Assurance and Salary Protection Plan from day one
Access to learning and development tools

There’s a lot more to us than meets the eye.
You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal.
Apply now at: https://www.three.ie/careers #Jobs

At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply!

If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie Apply now at Three, a Phenomenal career awaits!

Store Manager - Blanchardstown

Benefits

Job Description