AlarmControl24 is looking to hire a Full-Time Control Room Operator to join our dynamic team at our state-of-the-art Alarm Receiving Centre (ARC) located in Sandyford, Co. Dublin.

About AlarmControl24:AlarmControl24 is a 100% Irish-owned company, providing a comprehensive range of alarm monitoring services to homes and businesses across Ireland. We operate from Sandyford Business Park, Dublin 18, and are licensed by the Private Security Authority (PSA) and certified by the Security Systems and Alarms Inspection Board (SSAIB).

Our services include:

Standard Alarm Monitoring
Alarm Monitoring via our Award-Winning Radio Network
Remotewatch Live CCTV Monitoring
Lone Worker Support

We are known for delivering innovative, reliable solutions, and have been recognized with numerous awards, including the “Innovation in Security 2014” award and the “Monitoring Station of the Year 2022” award at the Irish Security Industry Association Awards.

The Role:As a Control Room Operator, you will play a crucial role in ensuring the effective monitoring and response to alarm signals and security incidents. The ideal candidate will be proactive, detail-oriented, and have excellent communication skills.

Key Responsibilities:

Process alarm signals from customers, including CCTV activations.
Communicate with keyholders, Garda, and emergency services as required, following client site protocols.
Follow client-specific procedures for handling alarm activations.
Respond to incidents promptly and in accordance with PSA performance standards.
Professionally manage inbound and outbound calls with alarm installers, end users, and emergency services.
Assist installers and customers with alarm monitoring-related inquiries.
Conduct CCTV camera patrols and report any faults.
Ensure the control room is clean, safe, and operational at all times.
Perform additional security-related duties as directed by the control room supervisor or management.

Candidate Requirements:

Proficiency in Microsoft Office and other basic computer skills.
Strong time management, verbal, and written communication skills.
Ability to communicate effectively with all levels of management and the public.
Flexibility to work 12-hour shifts, including nights, days, and weekends.
A reliable team player with enthusiasm and business maturity.

Benefits

Shift quarterly bonus
Yearly Bonus
Employee Assistance Programme (EPA)
Bike to work scheme after completion of probation
Company Pension contributions after completion of probation

Additional Information:

Prior experience in an Alarm Receiving Centre or the security industry is beneficial but not required. Full training will be provided.
Successful candidates will undergo a background vetting process, including employment history and criminal record checks.

Join AlarmControl24 and be part of a team dedicated to providing secure, reliable, and innovative solutions for our clients nationwide. Apply today to be a part of a company with a strong commitment to excellence and customer satisfaction!

Control Room Operator

Benefits

Job Description