Overview

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

This is a route-based service-oriented position supporting our Customer Advocates in establishing, maintaining and building strong customer relationships through responsive and creative sales and service strategies.

Support and promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community.
Communication: Excellent oral, written, phone and face to face
Load and unload truck, truck organization.
Manage customer inventory
Product knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application
Paperwork: work order preparation and follow-up, invoice accuracy
Provide route relief to cover Customer Advocate vacations and call offs (flexibility)
Provide additional route support as needed (Reroutes, additional volume etc…)
Make special deliveries to customers
Lead generation

MINIMUM QUALIFICATIONS:

High School Diploma or equivalent required
Clean driving record
Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
This role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.
Ability to lift 50 pounds plus and push and pull carts of linen
Must be computer literate

PREFERRED QUALIFICATIONS:

Some delivery, logistics and/or route experience
One year experience with account management and ensuring customer satisfaction
Knowledge: Practical insight specific to the textile services industry and operations

Company Values & Benefits

Benefits:

Competitive pay
Medical, Dental, Vision
Pet, Legal, and Hospital Indemnity Insurance
401k (match)
Paid Time Off Package
Tuition Reimbursement
Referral Program
Great company culture
Collaborative team environment

Required Competencies:

Be Respectful: Value all we come in contact with
Be Remarkable: Create a positive moment with every interaction
Be Safe: Keep ourselves and those around us safe
Be Honest: Be guided by truthfulness in all we do

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

Route Specialist

Benefits

Job Description