Retail Technology Analyst (Temporary)

We are currently recruiting for a Retail Technology Project Analyst on a Temporary full-time basis.

Roles and Responsibilities

· Control and management of third-party suppliers and associated service delivery agreements

· Co-ordinate the support and growth of mission critical IT systems to our retailers, involving a variety of in house and third-party suppliers.

· Participate in projects throughout the initiation, definition, execution and close out phases of the project

· Participate in multiple projects in parallel

· Liaising with senior business managers from different functions to translate their needs into technical requirements.

· Communicate and implement the business strategies and objectives to the customer

· Achieve measured completion of projects to the satisfaction of the customer and the business

· Definition and management of quantitative metrics and Key Performance Indicators

· Development of operational procedures and system specifications

· Develop and maintain comprehensive user documentation on all aspects of the core procedures and responsibilities

· Train new members of the team as required

· Support our helpdesk on customer queries and troubleshooting of same

· Achieve measured completion of support requests to the satisfaction of the customer and the business

· Other projects as directed by the manager

· The role will involve nationwide travel and may include overnight stays

Skills & Experience

· At least 5+ years of retailer experience, resolution and issue management – in retail sector an advantage.

· Understanding of System Architectures, Advanced Excel

· Experience with ePOS in independent retailers and across technologies in a retailer ecosystem

· Ability to demonstrate a high level of ownership

· Strong Analytical skills, resolution management, organisational skills and good time keeping

· Strong communication skills and able to report clearly back with updates to management in good clear manner

· Demonstrate an ability to work on own initiative, ability to prioritize own workload and work to exacting deadlines

· Innovative, authoritative, have the ability to communicate on all levels

· Reach and exceed targets.

· Flexibility and adaptable in the approach to customer/business needs.

· Ability to effectively prioritise and execute tasks in a high-pressure environment

· Excellent verbal, written communication and interpersonal skills.

· Must have a full clean drivers license

Advantageous

· Knowledge of the FMCG industry

· Experience within store technologies such as electronic shelf edge labels, digital screens, kiosks.

· Experience with retailer ordering platforms both B2B and B2C

· Experience with retailer store processes that can be improved with technology

Retail Technology Analyst

Job Description