Company Description

At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.

Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries worldwide.

Our team is dynamic, innovative, and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.

Job Description

We are seeking a detail-oriented and collaborative Intermediate IT Business Analyst to join our team.
In this role, you will be at the forefront of identifying, analysing, and documenting business, functional and non-functional requirements for IT software and system projects.

Working closely with IT Project Managers, IT Programme Manager, stakeholders, and technical teams, the role holder will facilitate business needs are clearly understood and translated into actionable solutions.

This position plays a critical role in the success of IT projects by facilitating effective communication between business and technical teams, managing requirements throughout the project lifecycle, and supporting the timely delivery of IT solutions.

The ideal candidate will have a strong background in requirements gathering, process analysis, and stakeholder engagement, combined with the ability to align business objectives with IT capabilities.

Principal Accountabilities

Requirements Gathering and Analysis

Work closely with stakeholders, including business users, Project Managers, and IT Teams, to gather and document detailed business requirements.

Execute requirement methodologies techniques such as interviews, workshops, surveys, and document analysis to identify needs.

Translate business needs into clear, concise functional and non-functional requirements.

Develop use cases, process flows, wireframes, and mock-ups to illustrate requirements.

Creation of requirements that are detailed, testable, and aligned with both IT and project-wide objectives.

Collaborate with Project Managers, Programme Manager and Systems Architecture and Integration Lead to prioritise requirements and adjust project scope based on changing business conditions.

Manage requirements throughout the project lifecycle, including tracking changes and ensuring proper documentation.

Collaboration with IT Project Managers and Change Mangers

Work closely with IT project managers to define project scope, objectives and deliverables.

Assist in project planning, including resource allocation, timeline estimation and risk management.

Support project managers in tracking project progress, identifying roadblocks, and providing risk mitigation strategies.

Provide regular updates to key stakeholders on any requirement changes and their impact on project timelines and user adoption.

Business Process Analysis and Improvement

Analyse current business processes and workflows to identify inefficiencies, bottlenecks, and opportunities for improvement.

Work with business users and change managers to design optimised workflows supported by new IT solutions.

Document process changes using business process modelling techniques (e.g. Visio diagrams).

Collaborate with change managers to help business users transition to new processes through effective training and support.

Documentation and Reporting

Create and maintain comprehensive documentation including Business Requirements Documents, Functional Requirements Documents, and non-functional Requirements.

Collaborate with project and change managers to document lessons learned and best practices for future initiatives.

Qualifications

Experience, Skills and Qualifications

Experience

Consultant / Engineering Grade 3 / Executive Officer / Intermediate or 5+ years of experience
Experience in business analysis, with a strong focus on requirements gathering, documentation and stakeholder collaboration.
Experience with business process modelling tools and techniques (e.g Visio).
Understanding of system integration, APIs, and IT project lifecycle phases.
Experience defining requirements for, assessing and implementing 3rd party software solutions is preferred. 
Experience on large scale infrastructure and/or construction project is preferred.
Experience on rail projects is ideal.

Skills

Exceptional analytical and problem-solving skills.
Strong communication and interpersonal skills for engaging with diverse teams and stakeholders.
Ability to prioritize tasks, manage multiple projects, and meet tight deadlines.
Detail-oriented mindset with a focus on accuracy and clarity in documentation.

Formal Education Qualifications

Minimum Level 8 degree (or equivalent) in relevant subject area is preferred.
Level 9 Masters in relevant field would be advantageous (or equivalent masters)

Additional Information

Our colleagues share our vision and mission. We offer a workplace where every person has the opportunity and voice to influence and change.

We want our people to succeed both at work and in their private lives. To support this, we promote a healthy, productive and flexible work environment that respects work-life balance.

Turner & Townsend stands for a level playing field. We celebrate diversity and are committed to creating an inclusive environment for all employees as well as actively encouraging applications from all parts of society.

Please find out more about us at www.turnerandtownsend.com/

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. 