This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in Ireland.

This role sits at the intersection of customer strategy, SaaS product adoption, and commercial growth, supporting enterprise and mid-market clients in maximizing value from an AI-driven platform. You will act as a trusted advisor to senior stakeholders, helping them translate business goals into measurable outcomes through data-driven workflows and AI-powered solutions. The environment is fast-paced, highly collaborative, and deeply customer-centric, requiring both strategic thinking and hands-on execution. You will manage complex, evolving customer programs where clarity often needs to be built from ambiguity. This position blends relationship management, technical problem-solving, and commercial ownership, with direct impact on renewals and expansion. It is ideal for someone who thrives in dynamic settings and enjoys shaping processes as much as executing them.

\n

Accountabilities:

Own the full customer lifecycle for a portfolio, including renewals, expansion opportunities, and long-term account growth
Design and execute structured success plans and mutual action plans aligned with customer KPIs, ROI, and business outcomes
Build and maintain executive-level relationships, leading strategic business reviews tied to revenue impact and product value
Diagnose and resolve customer challenges across product adoption, integrations, data flows, and GTM systems in collaboration with internal teams
Translate complex customer needs and feedback into actionable insights for Product, Engineering, Marketing, and Sales teams
Establish structure in ambiguous situations by creating repeatable processes, documenting outcomes, and ensuring cross-functional alignment
Contribute to internal enablement through playbooks, customer success stories, and process improvements

Requirements:

2+ years of experience in Customer Success, Account Management, or similar roles within a B2B SaaS environment
Proven track record of meeting or exceeding commercial targets, including renewals and expansion goals
Strong experience engaging and influencing VP- and C-level stakeholders in commercial and strategic discussions
Ability to manage ambiguity and thrive in fast-changing, high-growth environments with evolving playbooks
Strong technical aptitude with the ability to troubleshoot product, data, and integration issues across tools like Salesforce or HubSpot
Excellent communication skills, with the ability to simplify complex technical or business concepts into clear actions
Strong program and project management skills, including structured execution, documentation, and follow-through
Preferred: experience in AI-driven or high-growth SaaS environments, familiarity with outbound/ABM tools (e.g., Outreach, Salesloft, 6sense, Demandbase), and strong CRM/data literacy

Benefits:

Competitive base salary range with variable compensation and equity opportunities
Remote-first work environment across global regions
Flexible working culture designed to support autonomy and work-life balance
Opportunity to work in a high-growth SaaS environment scaling rapidly
Exposure to cutting-edge AI-driven products and modern GTM technology stacks
Strong emphasis on learning, ownership, and career development
Inclusive, diverse, and collaborative team culture
Regular virtual and in-person team events to maintain strong global connections
Comprehensive benefits package (varies by location), including health-related support

\n

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

Customer Success Manager

Benefits

Job Description