Role Summary

We are looking for a candidate who can connect transformation strategy to real behavioral change, anticipate organizational impacts, and shape narratives that drive alignment, adoption, and confidence across the fund back and middle office eco structure.

The ideal candidate is not only an exceptional communicator, but also a forward thinking change leader who anticipates resistance, manages complexity, and helps leaders and staff understand not just what is changing, but why it matters. You should be comfortable working in fast moving environments, leading and coaching staff, advising senior leaders, and managing multiple high impact initiatives with confidence.

Working closely with stakeholders across the fund eco system, Investment Operations, Technology, and Risk, the Business Transformation Manager drives project success from design through implementation while enabling operational excellence and future‑ready processes.

In this role you will

Drive strategic change alignment: Develop, implement, and monitor enterprise‑level change management and communications plans that support the fund eco system vision and priorities
Execute strategic communications: Build and manage multi‑channel communication strategies (email, Teams, town halls, leader cascades, SharePoint, Confluence) with clarity and consistency
Build strong stakeholder relationships: Foster collaboration across executive, operational, and partner groups, influencing decisions and alignment.
Serve as a trusted advisor: Provide guidance on change best practices, anticipate obstacles, and help leaders navigate complexity based on prior transformation experience
Bring innovation to life, translate AI‑driven development, AI‑ready data, resilient engineering, and emerging technologies into compelling stories that connect strategy to outcomes
Partner with senior leaders, work closely with executives and leaders across the fund back and middle office fund eco system as a trusted advisor on change and enablement
Grow your expertise, operate at the intersection of technology, strategy, communications, and organizational change
Lead a team of 4, communicating department plans and coaching staff to meet goals. Contribute to a culture of continuous improvement
Analyse business processes, user needs, and system requirements; translate them into actionable documentation for technology teams
Lead design and testing of new or enhanced applications, ensuring alignment with operational requirements and efficiency goals
Contribute to developing risk profiles, dashboards, and control insights that inform business decisions

What it takes

Significant proven experience in business project management, business transformation and or change management experience
Strong knowledge of AI‑based tools or automation platforms (e.g., Python, UiPath, Appian)
Excellent capability in business analysis, process mapping, and requirements gathering
Experience leading system enhancements or digital transformation initiative
Experience leading successful team
Excellent stakeholder management, communication, and relationship‑building skills
Proven ability to manage complex, cross‑functional projects with multiple workstreams

Special Factors

Vanguard is not offering sponsorship for this position
This is a hybrid position and would require you to work in the office 3 days per week (Tuesday, Wednesday & Thursday)

Why Vanguard?

Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients.

This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments.

It's what we stand for: value to investors.

Inclusion Statement 

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.” 

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values. 

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose: to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Our commitment to equal employment opportunity

Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Vanguard. Please inform careers@vanguard.com if you need assistance completing this application or to otherwise participate in the application process.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Business Transformation Manager

Benefits

Job Description