By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Administrator

ADMINISTRATIVE ASSISTANT

Key roles

The role of the administrative assistant plays a crucial role in ensuring the smooth operation of a team’s by providing comprehensive support across various tasks and departments. 

The admin assistant will be responsible for handling admin tasks, updating customer accounts, communicating with stakeholders, responding to enquires and will additionally perform such duties and exercise such powers and functions as may from time to time be reasonably assigned to or vested in the Employee by the Company, whether relating to the Company or any other member of the Group.

Specific responsibilities (including but not limited to)

Professionally answer incoming phone calls and promptly direct them to the appropriate team members or departments to ensure swift resolution of inquiries

Systematically file, organize, and maintain a comprehensive document management system, ensuring easy retrieval of information

Actively learn and fully understand internal company processes to provide accurate and relevant support to the team and facilitate smooth operations

Collaborate with team members on a variety of projects, offering assistance where needed to ensure timely completion of tasks

Manage and prioritize incoming emails and calls, ensuring that urgent matters are addressed promptly while maintaining a high level of customer service

Support the team in consistently meeting SLAs by effectively managing tasks and deadlines

Develop and maintain strong working relationships with colleagues across different departments to ensure efficient coordination of various tasks and initiatives

Qualifications/skills

Exceptional attention to detail, ensuring high standards in all aspects of work produced.

Strong flexibility and adaptability, able to adjust to changing priorities and tasks as required.

Proactive mindset with the ability to multitask effectively in a fast-paced environment.

Willingness to quickly grasp new concepts and processes, demonstrating a commitment to continuous learning.

Outstanding interpersonal skills, with a genuine desire to assist and support colleagues.

Ability to accept constructive feedback and implement it to enhance personal performance and team success.

Demonstrated strong prioritization skills, capable of managing multiple responsibilities simultaneously.

Self-motivated and resourceful, able to work independently and make use of available tools and resources for optimal productivity.

Sound knowledge of Sedgwick and its operation as a company (desirable but not essential)

Benefits of working for Sedgwick in Ireland

Bike to Work Scheme

Tax Saver Travel Scheme

Discounted onsite Gym Membership (Dublin 4)

Discounted onsite Montessori (Dublin 4)

EAP – Employee Assistance Programme

Health Insurance Scheme

Life Cover

PHI – Permanent Health Insurance

Exams & Professional Membership Fees

Professional and personal development opportunities

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Administrator

Benefits

Job Description