We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.

Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.

We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.

Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.

The Role:

Uisce Éireann IT (UÉ IT) provides IT services and support to the wider Uisce Éireann business.

IT Operations is responsible for all operational run activities across Applications, Service Management and Infrastructure.

The Applications teams are responsible for implementing, upgrading and supporting all Uisce Éireann applications (CC&B, Maximo, Mobile Apps, Middleware, Oracle Financials, GIS, HR specific, SharePoint and Service Now etc.) including those built on Microsoft Power Platform such as Connection Developer Services (CDS), Environmental Infromation Management System (EIMS) and Safety Information Management System (EIMS). The Applications teams also have a pivotal role to play in the implementation of new applications for the organisation, working with the IT Build and Delivery area.

Reporting to the Asset D365 Technical Lead, the prime responsibilities of the Asset D365 Technical Analyst are the support and enhancements of the of UÉ Asset related applications including the following Power Apps: Connection Developer Services (CDS), Environmental Information Management System (EIMS) and Safety Information Management System (SIMS).

Main Duties and Responsibilities:

Be part of a team which ensures the availability and smooth running of Asset-related applications and related services across Uisce Éireann and the relevant business partners, including the resolution of issues and relevant escalation
Supporting the design, development, modification and maintenance of the Asset-related systems, working with the Applications Build & Delivery team as appropriate, with a particular focus on ensuring the technical aspects of the systems are configured and implemented according to best practices
Support testing of new and updated functionality as well as systems integration testing in conjunction with other application analysts
Management of the Asset-related incident queue(s) on Service Now including incident reporting and Analysis, with a particular focus on the resolution of technical issues
Supporting the maintenance of relevant Environments; Development, Testing, Acceptance, Production
Defining, promoting and enforcing strong governance including applications, security and company standards
Liaising with relevant business areas such as Environmental Regulation, Customer Operations and the Call Centre, Asset Management, Asset Operations and Health and Safety
Liaising with relevant external resource/service providers and partners as required
Developing an understanding of business processes and work closely with the various business areas to maintain, develop and implement solutions that meet their business requirements
Adherence to IT development procedures and standards
Keeping abreast of enhancements to relevant systems and services as well as the wider IT industry

General Duties and Responsibilities

Collaboration with key internal stakeholders across the UÉ business, including but not limited to;
- Wider IT Teams, notably Service Management,Build & Delivery Teams and IT Business Partners
- Teams and end-users of the relevant systems
- Project Team members across various business units
Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
Conducts duties and responsibilities in accordance with Uisce Éireann’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of UÉ business information and delivery of critical services, in accordance with the NIS Directive and any other relevant cybersecurity regulation.
Other duties as required.

Knowledge, Skills and Experience:

3+ years of technical implementation and support experience with relevant systems is desirable
Professional training\certification in the relevant technologies is desirable
Relevant third level qualification and or accreditation is desirable.
A minimum of 3 years experience in the water, utilities or similar industries is desirable and or relevant experience.
Ability to develop and maintain effective partnerships with key stakeholders internally and externally.
Proven track record with dealing with complex issues, proactively and in a timely fashion along with the ability to communicate information to others.
Highly motivated individual, working to the highest professional standards and with proven ability to deliver results within a team.
Strong analytical skills and ability to identify and analyse problems and potential improvements, and propose and implement solutions.
Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements.
Proactively identifying new areas of improvement and using newly gained knowledge and skill on the job.

The closing date for receipt of applications for this vacancy is 11/06/2026.

Please note that applications submitted after this closing date will not be accepted.

*Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further.

Uisce Éireann is an equal opportunities employer.

We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.

Asset D365 Technical Analyst

Job Description