Access to Care Advisor- (Switch) -UPMC Whitfield -Waterford

Location: UPMC Whitfield Hospital
Job type: Permanent

Overview of role:

The Access to Care Advisor will be part of an integrated team across our UPMC healthcare services that will simplify Access to Care for our patients. While predominantly managing reception and switch the successful candidate will be expected to operate with agility and diligence to ensure the success of the Access to Care team in the furtherance of our mission of bringing life changing medicine to all the patients and communities for whom we are privileged to serve. We are looking for a candidate with healthcare experience who is service-minded and is driven to help others and make the patient experience as straightforward as possible. The candidate will be a team-player who is adaptable, responsive and learning-minded in a fast paced environment. They will be organised in their approach and competent in the use of technology to facilitate a collaborative and effective way of working.

Primary Duties and Responsibilities:

Reception, Switchboard and Outpatients Department

Deliver an excellent patient experience to all our patients and stakeholders both internally and externally.
Manage all Contractor, Visitor and Patient pathways daily, adhering to policies and procedures and ensuring a professional service is always delivered.
Manage car park enquires in conjunction with the Facilities Team.
Manage call volumes and progress any queries left via voicemail in an efficient and professional manner.
Admissions and Communication
Keep open communication with the nurse in charge on a daily basis.
Deal with all telephone calls to the department in a professional and efficient manner and ensure all calls are directed to the relevant people capable of dealing with the enquiry.
Collect admissions from reception when requested.
Ensure all admissions to department are admitted on iSOFT system and are allocated into correct bed/bay.
When necessary, assist with the transfer of patients to other departments or hospitals, ensure all appropriate information is photocopied to accompany patient.
Organise clinic appointments, G.P appointments where necessary.
Medical Chart Management
To ensure the day-to-day maintenance of patient medical notes and X Rays. This will include follow up on reports; ensure all test results are filed in patients’ chart once signed off by consultant or RMO, in current admission and in appropriate sections in line with hospital medical record policies.
To ensure that patient identification details are correct and up to date.
To maintain patient confidentiality in respect of held records, in accordance with hospital policy.
To prepare notes of patients going to other hospital departments or referring hospitals, as directed by the Clinical Nurse Manager or the Nurse in Charge, and in accordance with policy.
Ensure relevant insurance forms are completed by patient.
Ensure discharge letters / notes are distributed in a timely manner and filed accordingly.
Office Management Duties
Ward reception duties, organisation of non-clinical areas, i.e., nurses’ station
To complete all administration duties as requested including typing, photocopying, and scanning.
Discharge patients on iSOFT computer system and ensure the discharge date and time is correct once the patient has been discharged.
Quality & Safety – Safe Culture
Adhere to the Quality and Safety procedures and protocols to ensure a safe culture.

Health and Safety
To uphold UPMC Kildare Hospital’s policy requirements in relation to Fire, Infection Control and Health and Safety at
Work regulations and to attend updates.
Identify potential risks for all staff, patients and visitors and adhere to relevant incident reporting procedures.
To observe a general duty of care for the health, safety and well-being of self, work colleagues, visitors and patients within the hospital, in addition to any specific risk management associated with this post.

Qualifications & Experience:

Eligible Criteria:
The Post holder must hold the following to fulfil the requirements of this post:
Have excellent administrative and organisational skills.
Have excellent interpersonal skills and the ability to communicate effectively with management, consultant staff, staff, patients, public and outside agencies.
The ability to work in a fast-paced customer-based environment
An understanding of commitment to patient confidentiality
Ability to work effectively within a multidisciplinary team
Ability to work as part of team and own initiative.
Time management skills.
IT skills, proficiency in:
Microsoft Office
Desirable Criteria:
Experience in an acute hospital setting
Knowledge of medical terminology
IT skills, proficiency in: iSOFT

Equal Opportunity Statement and Benefits

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.

Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.

Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.

Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.

Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC

UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.

In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.

Access to Care Advisor- (Switch) -UPMC Whitfield -Waterford

Benefits

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