Company Description

At Aramark we empower our people to create experiences that matter.

We share a passion for hospitality, it’s at the foundation of everything we do. Hospitality excellence is brought to life by our people every day. We embrace our responsibility to our people, our communities, and our planet. While the services we provide, and the industries we serve, are extensive, we never waver from our people-first approach.

Job Description

We're looking for a Customer Service Assistant to join our dynamic team in Boston Scientific, Galway, Ireland. In this role, you'll be the friendly face of our organization, delivering exceptional customer service and support to our valued clients. As a Customer Service Assistant, you'll handle a variety of customer interactions with professionalism, empathy, and enthusiasm, ensuring every customer leaves satisfied with their experience. This position offers the opportunity to develop your customer service skills in a collaborative, supportive environment where your contributions directly impact our success.

Respond to customer inquiries via phone, email, and in-person with professionalism and a customer-focused approach
Process customer transactions accurately and efficiently, including payments and order management
Maintain detailed records of customer interactions and transactions using company systems and tools
Resolve customer concerns and complaints with empathy and transparency, escalating complex issues when necessary
Provide product and service information to customers in a clear and enthusiastic manner
Support the team in organizing and maintaining service areas to ensure a welcoming environment
Collaborate with team members to meet daily service goals and customer satisfaction targets
Assist with inventory management and stock organization as directed
Follow all company policies, procedures, and health and safety guidelines
Participate in training and development opportunities to enhance your skill set
Undertake any additional reasonable tasks as requested by your manager to support team operations
Demonstrate flexibility and adaptability in response to changing business requirements

Qualifications

**Essential Criteria:**

Skills & Competencies:

Proficient spoken and written English
Strong interpersonal and communication skills
Excellent time management and organizational abilities
Problem-solving mindset with analytical thinking
Ability to multitask and prioritize effectively
Active listening and empathetic approach to customer interactions
Basic computer literacy and proficiency with point-of-sale (POS) systems
Cash handling experience and accuracy with financial transactions
Resilience and ability to remain calm under pressure

Experience:

Previous customer service or customer-facing experience in a retail or service environment (desirable)
Experience with payment processing or cash management (desirable)

Education & Certifications:

High school diploma or equivalent (preferred)

**Preferred Criteria:**

Experience in a fast-paced customer service environment
Familiarity with customer relationship management (CRM) systems
Multilingual capabilities
Certification in customer service or related field
Experience with inventory management systems

Additional Information

About Aramark
Aramark Ireland is a leader in food, facilities, and workplace services, supporting clients across healthcare, education, business, and the public sector. With over 40 years in Ireland and more than 8,000 colleagues across Ireland and Northern Ireland, we are committed to service excellence, innovation, sustainability, and creating meaningful experiences for our clients, colleagues, and communities.

Aramark is committed to creating a diverse and inclusive workplace and welcomes applications from all candidates.