Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

We are seeking a motivated and experienced lawyer specialized in Employment Law to join our Global Employment Law team to support the continued growth of ServiceNow across Europe, the Middle East and Africa (EMEA). The role will report to the Senior Director, Global Employment Law.  

The Director, Global Employment Law, EMEA will be primarily responsible for providing legal counsel and partnership to the Global People Organization and other key internal stakeholders globally on employment law matters.  This is a unique opportunity to play a pivotal role in ServiceNow’s expanding legal team and to work on challenging legal issues in an exciting, fast-paced environment. 

What you get to do in this role: 

Help us build a culture of high performance and great inclusion. Deliver business oriented, risk-based advice and counsel on the full range of employment law issues including: hiring, separations and dismissals, employee relations issues, restructurings, works councils and collective consultation, compensation and benefits, leaves of absence, global workforce innovation and culture, workplace investigations and employee relations, and employee privacy matters. Fully understanding the legal requirements is the starting point – treating people fairly and creating an amazing working environment is the end point

Partner with our Global People Organization to create and revise global and locally compliant policies and procedures consistent with our values

Partner with our Ethics & Compliance, Employee Relations, and Global People teams to conduct prompt, thorough investigations into employee concerns

Lead strategy and advise on works council, trade union, and collective employee relations matters across EMEA, partnering with the Global People Organization and senior leadership on information and consultation processes

Advise and collaborate with the Global People Organization to develop and implement global programs initiatives

Develop and deliver best in class employee related trainings

Manage employment claims and litigation matters across EMEA, including selecting and managing outside counsel

Partner and collaborate with other members of the Global Employment Law team on global projects and issues

Serve as a trusted advisor to EMEA senior leadership on complex, high-risk employment matters, including multi-country restructurings, M&A and M&A integration, workforce transformation, and executive matters

Deliver strategic advice and counsel on the development and deployment of AI tools in the employment lifecycle, including advising on works council consultations and agreements

Contribute to the development of ServiceNow's Legal Services Delivery applications, envisioning, creating, and deploying workflows on the ServiceNow Platform

Monitor and maintain knowledge of changes in EMEA employment laws and regulations and industry practices that impact our business, and provide practical advice and support to the business regarding the same

Qualifications

To be successful in this role you have:

Experience in leveraging and critically thinking about how to integrate AI into work processes, decision-making, and problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

A strong work ethic, exceptional judgment, and uncompromising integrity

A law degree with strong academic credentials

Fully qualified lawyer in good standing in a relevant European jurisdiction (preferably France, Germany,Ireland or the UK)

A minimum of 12+ years of relevant legal experience practicing employment law at a top law firm and/or in-house legal department of a multi-national company; high tech experience a plus. In-house experience at a global employer strongly desirable.

Deep employment law experience across a variety of EMEA jurisdictions, including leading works council and collective consultation processes, and a desire to develop and expand expertise

Proven track record leading complex EMEA employment litigation and multi-country restructurings, including management of outside counsel

Excellent interpersonal skills, a good sense of humor, and a proven ability to build strong and deep working relationships with internal stakeholders over multiple geographical locations

Ability to understand complex issues, assess risk and provide concise business-focused legal and risk mitigation advice and counsel

A practical, proactive, collaborative and solution-oriented approach to problem solving with the ability to make sound decisions and exercise good judgement

Ability to work independently and under pressure and to handle multiple competing tasks simultaneously and thoroughly to closure in a fast-paced environment

Demonstrated a global mindset and sensitivity to all cultures

Fluency in English; working knowledge of additional language(s) a plus

Ability to travel throughout the world and within EMEA as needed

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Employee Type: Regular

Region: EMEA - Europe, Middle East and Africa

Work Persona: Flexible or Remote