Work Flexibility: Field-based

Field Service Engineer

Full-time / Permanent

Region: This position will primarily cover Dublin and the North of Ireland.

Ideally the candidate will be based in: Cavan however, Monaghan, Leitrim or Fermanagh are also feasible.

Position summary

The Field Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. He/she delivers technical assistance at customer sites and provides documentation to internal and external customers.

Who we want

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What you will do

Repair and check electronic / mechanical Stryker products
Complete annual check and calibration according to MDR on customer site
Utilize software and technological tools to maintain proper records, access technical information
Assist the regulatory affairs department / customer to action product recalls, field safety notices and field action notices
Fulfil Service contracts with planned maintenances
Delivery of technical Training to internal & external
Perform Installation of Stryker systems on customer site
Perform Software & Hardware Upgrades
Efficient and thorough documentation of service activities for internal and external reference
Ensure traceability of all field-based Stryker products through reporting tools
Provide technical support to Internal and external customers
Escalade opportunities and issues appropriate team meetings
Ensure excellent follow-up on all customer-initiated issues
Ensure service provided is invoiced if not under warranty
Scheduling of Customer visits in cooperation with Customer service
Build relationship with internal & external customers to drive brand loyalty

What you need

Level 8 Degree in engineering medical electronics and camera technology OR relevant experience, at least one of the following: Electrical / Electronic / Telecommunications / Mechanical / Software / Medical Physics / Technology Subjects
Experience in medical electronics, combined with good mechanical skills
Experience in the hospital environment and health care work (preferred)

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Travel Percentage: 100%

Field Service Engineer

Job Description