When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Field Service Engineer

Location(s)

Ireland - Remote, Northern Ireland

The Field Service Engineer will impact sales of PerkinElmer by maintaining a high standard, professional image and by demonstrating the added value of customer support, always acting as an ambassador for the Company.

Impact positively on the overall performance of the Customer Service Department by maintaining a flexible approach to work. Planning and executing work in an effective and efficient manner, providing the highest levels of customer service support and the best possible financial performance.

Main product groups that will be supported are Chromatography (GC/LC) and Material Characterisation (FTIR, UV/Vis and Thermal).

Experience the above product lines or Inorganic (ICP-OES, ICP-MS, AA) would be an advantage. Experience in GMP environments also an advantage. Full product training will be given.

Field Based – Belfast or Dundalk area, but covering all Northern Ireland as well as Republic of Ireland with occasional travel across UK and Mainland Europe.

Responsibilities

Performs field service as advised by the call dispatch staff/system in conjunction with the Team Leader, carrying our repairs, preventative maintenance, qualifications, and installation including IQOQ of instrumentation and their accessories.
Provide onsite user training on defined product groups.
Organizing routine maintenance allocated monthly.

At the request of the Service Manager, performs service on behalf of PerkinElmer overseas offices, to the standard expected at sites of overseas customers
Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types. Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System.

Align personal working practices with the department’s performance targets. Actively demonstrate compliance with all team targets.

Maintains personal service spares issued and inventory records to the highest standard. Ensures all anomalies are quickly and effectively reported and resolved.

Ensures that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified.

Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc, on a weekly basis or as required.

May be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.
Able to promote/sell instruments and service products including consumables and service contracts
Able to deliver customer service Training courses

Basic Qualifications

HND or equivalent in Electronic Engineering, Science, Biotechnology or similar discipline.
Full Driving Licence.

Experience

Experience in a Scientific or Customer Service Environment preferred.
Experience of working in GMP environments preferred.
Understanding of analytical techniques and instrumentation as well awareness of instrument applications a benefit.
Incumbent must have excellent people management and motivational skills

Competencies

Ability to communicate in a professional manner with customers on all levels, providing service information, technical data, and general help as necessary.
Ability to communicate internally, orally and in writing.
Negotiating and influencing skills
Understanding of excellent Customer Service.
Work well with a team and as an individual.

Field Service Engineer

Job Description