Graebel are an International Relocation Company who provide talent mobility and relocation solutions to Global 1000 firms and their employees. We pride ourselves on delivering exceptional customer service, and believe that happy and fulfilled employees make it happen. Our people are innovative, take ownership of their work, and as a result, take great care of our internal and external clients. We value truth, love and integrity where you help foster an environment of respect, honor, and caring for those that interact with us.

If you are ready to take the next step in your career with Graebel, we are currently seeking a Senior International Assignment Consultant to join our team. This is a fast-paced role where multi-tasking is essential. If you thrive in an environment where you get to help people on a day to day basis and are ready to make a career move, please get in touch with us. We are looking for exceptional people who want to make a difference in the world.

Duties & Responsibilities

Serves as the single point of accountability for assignees. Consults with the assignee on their policy, identifies customer’s service requirements/needs and defines procedures to set a clear expectation of service levels and ensure assignee satisfaction.
Initiates and coordinates authorized services on behalf of the assignee. Tracks initiations to ensure that the proper services are being provided on time and in accordance with the policy and assignees’ needs.
Maintains communication with assignees to ensure their satisfaction. Performs service recovery actions for any matters that could potentially result in assignee/Client dissatisfaction while keeping management informed of status. Promotes a positive service reputation and promotes utilization of future Graebel services.
Ensures all actions and data relating to the assignee are up to date and accurate in web based relocation management system.
Serves as a liaison between internal Supplier Management and suppliers. Maintains positive relationships with service providers. Gives feedback to supplier management on providers and quality of delivery. Escalates potential supplier failures and ensures that supplier management takes necessary actions to limit exposure to the assignee/Client.
Serves as a subject matter expert to less experienced team members. Provides policy specific training and assists with training of new team members.
Performs other related essential duties as assigned or requested.

Other Duties

Assists the operational management team with ad hoc priority projects.

Senior International Assignment Consultant

Job Description