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The AWS Data Center Community (DCC) organization is looking for an individual with proven and tested leadership skills to join the Facility Operation Center (FOC) team. The FOC launched as a singular support team to proactively monitor the life-safety systems and the infrastructure equipment alarms that provides power and cooling to the platform on a global 24x7x365 basis. We support Data Center Engineer Operations teams who are responsible for the operation of infrastructure equipment.

The FOC Technical Specialist facilitates and deep dives customer impacting events, locates systemic infrastructure issues using data driven analysis to drive solutions and serves as a subject matter expert on department processes. The FOC Technical Specialist is responsible for the design, creation, and launch of new learning content, creating and maintaining all FOC documentation globally, and managing the technical training of the team across the regions. You will play a significant role in the career development of the global FOC team by mentoring and helping managers guide the career growth of their team members. You are responsible for leading team members across regions and functional areas to accomplish organizational goals. You will guide the team on improving operational efficiency for all services through the identification and development of SLAs, metrics, workflows, procedures, tools, and documentation. You will lead data analysis and engagement of stakeholder teams to drive corrective actions by utilizing processes, such as After-Action Reports (AAR), Correction of Errors (COE), AWS Emergency Response protocols, Lessons Learned, and Global Action Items. You will be responsible for delivering global projects while influencing stakeholders by creating reports, improving processes, and presenting narratives. You will be expected to run effective projects and programs independently. You will support team goals and projects by providing feedback and technical support as required.

Key job responsibilities
- Provides support to the team during Critical Site (CSE) and Large Scale (LSE) events. Acts as FOC POC in the COE process.
- Deep dives post event data and reviews all After Action Reports (AAR) to ensure standards are met.
- Meet or exceed FOC KPI’s in project delivery to develop and drive FOC Engineer. efficiency projects which reduce manual tasks.
- Meet or exceed FOC KPI’s in tracking project/program quality of 85%.
- Author and present AWS business continuity and emergency response program documents.
- Ability to lead DC availability meetings and post event analysis to senior leadership.
- Ownership and driving organizational and team level goals
- Continuous integration with stakeholder teams on program improvements.
- Locates systemic infrastructure issues using data driven analysis to drive solutions.
- Collaborates with external teams to implement new processes to reduce waste.
- Creates and maintains FOC technical documentation driving process improvements.
- Manages technical training to ensure engineers meet the bar for engineering knowledge.
- Designs, creates and implements learning content, practical assessments, and facilitates workshops and instructor led training programs.
- Develops certification mechanisms to further enhance operational excellence, professional and career development.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications: - Experience in MS Excel, Word, and Windows Operating Systems
- Knowledge of critical data center equipment
- Experience working in a data center or mission critical facility (example: hospital, military facility, public safety facility, etc.)
- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules Preferred Qualifications: - Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
- Knowledge of engineering documentation, electrical diagrams and standard operating procedures
- Experience in project management in data centers or comparable critical infrastructure
- Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Facility Operations Technical Specialist, Facility Operations Center

Job Description