Position Description

The System Operations team is a key function in the Smart Metering Operations Centre and is responsible for the reliable day-to-day operation of ESB Networks Advanced Metering Infrastructure (AMI) systems, ensuring smart metering services are maintained in line with ESB’s business objectives and delivered to agreed availability and performance levels.

The System Operations Support role is part of the System Operations team and will support and execute day to day system operations activities. These will include executing standard operational tasks, monitoring systems and services, incident logging and management, root cause analysis and preparing reports against KPIs and service levels.

Key Responsibilities

Develop technical and business expertise in ESB Networks AMI (Advanced Metering Infrastructure), supported by business experts and external delivery partners, encompassing: smart meters, head end systems, meter data management systems and ancillary & support systems.
Support in the monitoring of systems in order to identify & handle service exceptions.
Utilise Data Analytics to gather, analyse and interpret data.
Raise and update service management tickets for incidents, problems, changes and tasks and bring to resolution using best practice service management methodologies.
Attend Operational meetings with business partners, stakeholders and service providers.
Assist with the continuous improvement of operational business processes and controls required to operate smart metering data services.
Carry out user acceptance testing of solutions as required.
Support the development and maintenance of technical and business process documentation and processes guides.
Provide ongoing support and assistance in the implementation of meter upgrades.

Knowledge, Skills and Experience

Essential

The ability to work collaboratively and solve problems in a team environment
Experience of IT or telecommunication systems/environments
Experience in Data Analytics tools
A willingness to learn new skills
Proven capability to deliver to deadlines
Excellent communication skills
Good judgment and decision-making skills
Strong organisational and planning skills
Evidence of ability to analyse, identify and resolve issues
2 years’ experience of working with IT or telecommunication systems

Desirable

Knowledge of electricity meters and/or metering systems and/or electricity retail market processes
Experience in Power BI Data Analytics tools
A good understanding of metering business processes

Qualifications

Essential

Either 3rd Level qualification or equivalent work experience

Location

ESB Networks, Leopardstown Road, Dublin 18.

Smart Working at ESB is designed to make ‘in-person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least two days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.

Reporting to

System Operations Manager

General

On the job training will be provided for AMI specialised systems, experience with IT systems is necessary.

Why Work with Us?

Opportunity to lead Ireland’s transition to net zero carbon future

Career development through mentoring and training

Corporate Social Responsibility Opportunities

Sports and Social Clubs

Networking opportunities

Credit Union

Generous Pension

Access to staff well-being programmes

Generous parental leave entitlements

Strong values-based and inclusive culture

Strong commitment to diversity, equity and inclusion

Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary

€41,000 to €48,000 per annum

Closing Date

14th July 2026

Interview

Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:

Accountable and Ethical

Collaborative

Growing and Adaptive

Proactive

Respectful and Supportive

More information available on Our People Promise

Notes

Your application will be held in reserve for 6 months should you be suitable for the role.
The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.

Smart Metering Operation Centre Support

Benefits

Job Description