This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week.

No relocation is provided for this opportunity.

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

This role offers the opportunity to shape and elevate the way Finance operates across the organization. As a leader of the Finance Operational Excellence function, you will drive meaningful process improvements, enhance financial controls, and embed a culture of continuous improvement that directly impacts business performance.

You’ll work cross-functionally with Finance leaders and global stakeholders, gaining broad visibility while leading initiatives that improve efficiency, strengthen governance, and enable data-driven decision-making. This is a high-impact role for someone who wants to influence strategy, modernize finance operations, and leave a measurable footprint on how Finance delivers value to the enterprise.

In addition, in partnering with our DBI organization, you will play a pivotal role in shaping and advancing West’s finance transformation agenda, including digital enablement, process modernization, and strengthening enterprise‑wide capital governance.

Essential Duties and Responsibilities

Create and develop Finance OpEx Operating model for Global Finance Services
Develop a continuous improvement framework and capability within GFS
Leverage technology, to enable the finance of the future through enhances process, systems and AI
Partner with global business process owners and lead to deliver results (e.g. efficiency, profitability) across GFS and Global Business processes by identifying opportunities for process improvement and initiating projects using continuous improvement tools and concepts (six sigma, process mapping, root cause analysis, voice of the customer, etc.)
Monitor and report on process performance by defining and tracking key metrics and SLAs
Meet with internal customers and stakeholders to survey and gain actionable feedback
Apply an analytical/quantitative approach to problem solving by obtaining and using data
Perform advanced analysis of data looking and identify automation/robotics opportunities
Lead in development and facilitation of training and process documentation
Leverage SAP S4 Hana, AI and other RPA/IPA technologies

Work Experience

Minimum 7+ years of PQE experience

Education

Bachelors degree in Finance, Accounting, Project Management or similar field or equivalent experience required

License and Certifications

Recognized Six Sigma, Kaizen or equivalent qualification preferred

Preferred Knowledge, Skills and Abilities

Finance background
Previous operational excellence experience with multinational publicly quoted company
Proficient in SAP or similar ERP
Proficient in MS Office applications
Experience of AI tools an advantage
Experience with BI and similar reporting tools
Demonstrated ability to form, lead and develop high-performing teams
Excellent communication and leadership skills i.e. ability to communicate and work effectively with a wide range of region, division and corporate functions
Able to manage multiple priorities effectively, while managing ambiguity and adapting to changing business needs and priorities
Project management, meeting facilitation, written/oral communication and presentation skills
Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
Able to comply with the company’s safety policy at all times
Able to comply with the company’s quality policy at all times

Travel Requirements

10%: Up to 26 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

What We Offer

Community Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities.

Global Career Opportunities: With facilities across North America, Europe, and Asia-Pacific, employees have opportunities for international exposure and cross-functional collaboration.

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week

Recognition & Rewards: Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.

Senior Manager, Operational Excellence, Global Financial Services

Benefits

Job Description