EMEA Client Solutions

State Street’s product organisation is leading an exciting period of transformation for the business and requires an experienced solutions lead with cross product expertise to lead the design of complex operating models in support of State Street’s clients.

Function

The EMEA solutions team is engaged by the Coverage organisation (CCO) to lead the design of complex operating models for existing and prospective clients. The role is typically engaged at the outset of client interaction and is critical to ensure the needs of clients are understood and then translated to an operating model the client and State Street can work to. As such the role represents the Bank, needs to fully understand State Street’s capabilities and be a trusted partner to clients and internal functional partners, particularly in operations and product. The team consists of 6 people all of whom have areas of specialisation but at the same time the ability to speak broadly across all products in the State Street front, middle and back office set of capabilities. The industry is embarking on a period of significant change, and innovation where institutional investors are reviewing their operating models in order to deal with organisational change, outsourcing, efficiency and realise alpha, this role is key to establishing a partnership between State Street and institutional investors.

Key Responsibilities

Solutioning complex operating models based on detailed understanding of client scope, requirements and goals
Capture current end to end model of the client, and articulate future STT value proposition including integration between all stakeholders and state of the art technology architectures
Close collaboration with the CCO teams to prioritise engagements and participate in the deal team
Close collaboration with the Alpha organisation to ensure an integrated front to back solution is designed
Work with Global Delivery and Technology to identify challenges in operating model design and call out areas that may require technology builds and changes to the existing operating model
Build business cases for change, showing options, cost and effort for review as part of State Street deal reviews, client change and development spend processes
Lead role at all stages of deals lifecycle, becoming a trusted partner to the client and all internal stakeholders
Identify gaps at early stage and support resolution through RFP and Onboarding processes in joint effort with product, GD and technology
Set internal best practice on the approach to operating model design including decision tree criteria where State Street has more than one option to resolve a client requirement
Grow your individual knowledge of your specialist area and the broader State Street solution set such that you can engage across client types on a multiproduct basis
Ensure the deal pricing is done with fair assessment of client scope, including volumes of assets/funds and targeted service offer;
Provide support for Request for Information / Proposals, including the Executive Summaries, and Client meeting preparation.

Skills

Ability to succinctly communicate complex operating models
Curious and agile, able to expand expertise beyond current knowledge for deals with a broader scope of investments/distribution
Strong project management and analytical skills,
Partnership skills to break through silos across the organisation
Excellent presentational skills and ability to use Microsoft tools including Visio
Comfortable being on point with senior leadership with both the client and internal stakeholders
Proven track record of working with large complex clients and establishing strong partnerships at all levels
Strong working knowledge of technology, market infrastructures and industry partners that support institutional investors

Experience

Seasoned VP, ideally with experience cross several client segments (asset managers, asset owners, alternatives and insurance markets)
Proven expertise of back office services
Worked in Operation, Product, Client Service organisations in prior roles
Prior experience working with large complex institutional clients
Strong team player who can thrive in a large complex global organization

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

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EMEA Global Client Product Solutions - VP

Benefits

Job Description