Role Purpose:

The eCommerce Technology Lead will be responsible for designing and implementing eCommerce systems and platforms in collaboration with vendors such as Magento, Shopify, SANA, BigCommerce, and others. This role will work closely with the product and commercial teams to deliver innovative solutions that enhance the Digital experience and drive business growth. Additionally, the eCommerce Technology Lead will deliver on the technology backlog to ensure timely delivery of new features and improvements.

Key Responsibilities

System and Platform Design:

Lead the design and development of eCommerce systems and platforms, ensuring they meet business requirements and industry standards.
Collaborate with vendors to integrate and optimize solutions using Magento, Shopify, SANA, BigCommerce, and other eCommerce platforms.
Ensure scalability, security, and performance of eCommerce systems.

Vendor Collaboration:

Develop and maintain strong relationships with eCommerce vendors to ensure effective collaboration and service delivery.
Evaluate vendor performance and ensure compliance with service level agreements (SLAs).
Negotiate contracts and manage vendor agreements to optimise costs and service quality.

Product and Commercial Team Collaboration:

Work closely with product and commercial teams to understand business needs and translate them into technical solutions.
Collaborate on the development of product roadmaps and strategies to support eCommerce initiatives.
Ensure alignment between technical solutions and business objectives.

Project Delivery:

Lead and manage eCommerce technology projects from initiation to completion, ensuring timely delivery within budget.
Define project scope, objectives, and deliverables in collaboration with cross-functional teams.
Monitor project progress and address any issues or risks that may arise.

Security & Compliance:

Ensure all eCommerce solutions comply with industry standards and regulatory requirements.
Implement and maintain security protocols to protect sensitive data and systems.
Conduct regular audits and assessments to identify and mitigate security risks.

Site Performance:

Monitor the performance of eCommerce systems and platforms to ensure optimal operation and user experience.
Identify and resolve performance issues to enhance site performance.
Implement improvements and upgrades to optimize system performance.

Monitoring & Analytics:

Utilize monitoring tools and analytics to track eCommerce system performance and identify trends.
Generate reports and insights to support decision-making and continuous improvement.
Develop and implement strategies to optimize system performance and efficiency.

Customer Support:

Provide exceptional customer support to internal stakeholders and eCommerce users.
Address and resolve technical issues promptly to minimize disruption to operations.
Implement support processes and procedures to enhance customer satisfaction.

Backlog Management:

Manage and prioritize the technology backlog to ensure timely delivery of features and improvements.
Collaborate with product and commercial teams to define and refine backlog items based on business priorities and customer feedback.
Ensure clear communication of backlog priorities to development teams and stakeholders.
Monitor progress and adjust priorities as needed to align with business goals and objectives.

Key Skills, Experiences & Competencies

Bachelor's degree in Information Technology, Computer Science, or a related field
Experience in managing eCommerce platforms and solutions, such as Magento, SANA, Big Commerce, Shopify or others
Proven experience in vendor management, project delivery, and technology operations
Strong understanding of security and compliance standards in the retail pharmacy industry
Excellent negotiation, communication, and interpersonal skills
Ability to manage multiple projects and priorities in a fast-paced environment.
Proficiency in monitoring tools and analytics platforms
Knowledge of ITIL principles and practices

Preferred Skills:

Experience in pharmaceutical or healthcare technology
Certification in project management (e.g., PMP, PRINCE2)
ITIL certification (e.g., ITIL Foundation, ITIL Practitioner)
Knowledge of industry-specific regulations and standards

Uniphar – Who we are

With a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialized services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions: Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma.

Supply Chain & Retail

Supply Chain Services provides both pre-wholesale and wholesale distribution of pharmaceutical, healthcare and animal health products to pharmacies and hospital nationwide. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacy to compete more effectively in an increasingly difficult environment and runs a network of Uniphar-owned pharmacies under the Life, Allcare, McCauleys and Hickeys symbol brands.

Pharma – On Demand

The On-Demand business is a specialist medical supply business that sources and distributes pharmaceuticals, medical equipment, and consumable supplies to healthcare professionals in over 160 countries worldwide. We have offices in Ireland, UK, Europe, USA and New Zealand. The company’s main divisions encompass everything from International Sales through Sales to NGO’s and Charities, Clinical Trials Supply, Imported (Unlicensed Medicines), Sexual Health Supplies, and the storage and distribution of medical products and devices for third parties.

Click here to find out more: About Us - Who we are | Uniphar

Culture at Uniphar

Uniphar is a combination of many businesses each with its own identity, culture, values, and ways of working. Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars which unpin and support our culture.

We have a people first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate.

Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture.

Sustainability

Sustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Running our business in a sustainable way ensures that Uniphar will continue to prosper in the long-term. We are focused on ensuring that each of the five pillars of our sustainability strategy are a fundamental part of our decision-making process.

eCommerce Technology Lead

Job Description