Overview

Multi Channel- Quality Expert Reviewer (Fluent Bilingual Maghreb/English Speaker) - Dublin City Centre

Teleperformance certified as Great Place to Work for 5 years in a row! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Due to our success, we have exciting opportunities coming very soon in Dublin - no previous experience necessary! Why not fill in our application and we will be in touch with more information soon!

Start Dates: Various

Location: Onsite Dublin city centre (no work at home option currently available)
Salary: €42,667.00
Shifts: Full Time, 40 hrs, Fully Flexible across Mon – Sun 08.00 – 19.00
Training: 4 weeks on site in Dublin
Contract: Permanent
Background Checking:

Right to Work
Criminal Record Check
Credit Check
Any other associated checks

Joining the team: Please note that this role is fully office based in Dublin.

**Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**

Duties and responsibilities

You will be supporting the quality review of the Client workflows managed by the Clients Global

Operations team including but not limited to:

a) Content Moderation - content includes the following topics unless otherwise mutually agreed:

Organizing or credibly threatening violence
Promoting self-harm
Organizing theft, vandalism, fraud, poaching, or sale of restricted goods
Misrepresentation, impersonation and privacy violations
Hate speech, bullying
Phishing, spam, and malware
Child Exploitation
Nudity, pornography
Sexual solicitation
Others as mutually agreed in an SCN

b) ID Review and Authenticity/Access Flows;

c) Escalations.

The Services shall support the quality review of the following Client workflows managed by Clients Special

Ops/Global Risk Ops (GRO) focus on the following areas:

HERO (viral/meme content)
DOI (Dangerous Organization)

"High affinity and cultural context of political/social situation regarding the relevant market/region that will be supported by each ‘agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Clients abuse standard policies and training materials."

Values we look for you to have:

Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
Collaboration- You enjoy working with others and you like working as a team player.
Communication- You can speak and write clearly and in a confident manner.
Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
Critical Thinking- You are able to think logically when making decisions.
Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What you get from us -

Healthcare insurance
Death in service
Annual leave 20days + 10 days bank holiday
4% pension
Bonus (non contractual and applicable for certain roles)

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Quality Expert Reviewer - Fluent Bilingual Maghreb/English Speaker

Benefits

Job Description