Please Note: Positions available are 20-hours and above. Flexibility will be required.

If you've ever wondered what happens after a customer clicks "Buy Now" online, this is the team that makes it happen. You'll be at the centre of M&S Ireland's online operation, helping deliver customer orders and processing returns every week.

The Omni Hub is Marks & Spencer Ireland's online order and returns centre, based in our Mary Street flagship store. Every day, customer orders placed online are picked, packed and dispatched from Mary Street to customers across the Republic of Ireland.

As part of our In Store Fulfilment (ISF) & Omni Hub Team, you'll be responsible for ensuring online customer orders are fulfilled accurately and on time, processing customer returns and refunds, and maintaining stock availability throughout the store.

This is a fast-paced operational role that combines online order fulfilment, stock management, logistics and customer service.

Full training will be provided.

What You'll Be Doing

Picking customer orders from around the store using handheld technology.
Packing and dispatching online orders to customers across Ireland.
Processing customer returns and refunds through our Omni Hub operation.
Investigating missing or incorrect stock and ensuring stock records are accurate.
Moving stock between departments and ensuring products are available for customers to purchase.
Supporting store operations during busy trading periods and sale events.
Working closely with store colleagues to ensure excellent availability and customer service.
Using a variety of Microsoft and M&S systems to manage orders, stock and customer returns.
Maintaining confidentiality and handling customer information appropriately.

What We're Looking For

Comfortable using technology and learning new systems.
Strong attention to detail and accuracy.
Ability to work independently and manage priorities.
Excellent teamwork and communication skills.
A passion for delivering great customer service.
A positive attitude in a busy, fast-moving environment.

Why Join Us?

This role offers valuable experience in:

E-commerce and online retail.
Logistics and supply chain operations.
Stock and inventory management.
Customer fulfilment and returns processing.
Technology and operational processes.

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.

Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S!

We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out.

By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.

Sales Advisor - In-Store-Fulfillment - Mary Street

Benefits

Job Description