POS-29603

HubSpot's Business Systems Analysts contribute to the mission of helping millions of organizations grow better by developing and supporting technology for HubSpot employees. The Partner Systems & Automation team is seeking a Business Systems Analyst to manage and scale internal systems for our partner programs, with focus on the App Partner Program, collaborating with stakeholders to continuously improve partner program systems. Business Systems Analysts focus on high-impact, large, cross-functional initiatives that solve pain points for partner operations teams. They also enable our employees to be more efficient in serving HubSpotters and partners by simplifying and automating processes through low and no-code solutions.

In this role, you will

Become an expert in our systems and have a clear understanding of the current pain points and business problems that the partner team is facing
Identify opportunities to drive efficiency, continuous improvements and scale through automation and AI in our systems
Work closely with business partners, PMs and engineers to understand problems and find the best available solution
Collaborate with key stakeholders to define requirements and ensure alignment with the overall business/system strategies and planned projects
Build customized solutions on our in-house and third-party applications
Spec, build and monitor system integrations
Coordinate and perform system testing to ensure requirements are met
Relentlessly focus on quality and impact - quality of data, performance, user experience, etc.
Leverage data to identify areas of high-impact

We are looking for someone with

3 years of relevant work experience as a Business Systems Analyst or related field
Experience implementing third-party systems and low-code/no-code automations
Strong communication and organizational skills to be able to work with a variety of stakeholders
Experience with data analysis and the ability to write, read and modify SQL queries
Familiarity with data modeling, data integration, data transformation, ETLs and RESTful APIs
Experience integrating AI Model APIs into existing systems (Via RESTful APIs or Workflow automation tools), including prompt engineering, error handling and performance optimization
Experience with workflow automation tools and/or CRM systems framework
Proven adaptability, such as pivoting your role, strategy, or perspective based on new information or business needs
Empathy for our customers and end-users
Strong technical acumen and enjoys digging into systems to understand and troubleshoot problems
A knack for solving hard problems in a fast-paced working environment

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

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Business Systems Analyst, Partner Systems & Automation

Job Description