Your mission

Location: Dublin

Employment Type: Full-Time

Working Hours: Monday to Friday, 9:00am – 5:00pm

Salary: €32,000 (base)

Work Setup: Primarily office-based, with occasional field support

We are looking for a proactive and driven Quality & Operations Executive to support the day-to-day account management of one of our key accounts. This role requires an outgoing, motivated individual who can communicate clearly and isn’t afraid to roll up their sleeves in a fast-paced environment.

You will work closely with Account Managers and Field Management, playing a key role in maintaining quality, improving performance, and supporting overall operations. This is an ideal role for a go-getter who wants to develop within telecoms while making a real impact on team performance.

Main Responsibilities

Conduct quality control calls following all field sales
Work closely with Account Managers and support Field Management teams
Support the day-to-day management of a key account
Maintain high quality and operational standards across the team
Work closely with sales teams to drive performance and improve results
Provide guidance, feedback, and coaching to support team development
Monitor performance metrics and identify areas for improvement
Support training initiatives and ensure best practices are followed
Collaborate with internal stakeholders to ensure smooth operations
Take a hands-on approach to problem-solving and daily challenges

Your profile

Requirements

Strong communication and interpersonal skills
Sales experience or strong commercial awareness
Ability to work in a fast-paced, target-driven environment
A proactive, “go-getter” attitude with strong initiative
Willingness to support both office and field-based activities
Strong organisational skills and attention to detail
Full, clean manual driver’s licence required
Experience in telecommunications is an advantage, but not essential

What We Offer

€32,000 base salary
Clear opportunities for career progression
Supportive and dynamic team environment
Ongoing training and development

INDHP

Why us?

About us

FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years.

We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.

Quality & Operations Executive

Benefits

Job Description