Company Description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
Fortinet: Elite VIP Program – one of only 2 in the UK
AWS: Advanced Solution & Managed Service Provider Program

Job Description

This role covers the management, maintenance and support of all Infrastructure Hosting responsibilities within a Healthcare Managed Service account. The successful candidate will have experience in working within Data Centres, an ability to fault find and replace parts within physical compute and storage. Good working knowledge of VMware and Windows Server Operating Systems including File Services, PKI, AD, DNS and DHCP with good general troubleshooting skills.

While employees at this level will receive instruction or assistance in technical areas as required to extend and grow their experience, they will be expected to work independently, use their own initiative, whilst driving continuous service improvements with the Infrastructure Hosting estate.

Main Duties and Responsibilities:

Representative for Infrastructure Hosting Team, working alongside other supporting teams
Responsible for day-to-day service, infrastructure and platform checks
Patching of enterprise managed service estate
Troubleshooting and support of Linux environments
Troubleshooting and support of VMware virtualised environment
Troubleshooting and support of large Microsoft Windows estate
Assisting in the fault finding and replacing of parts in physical compute and storage in local Data Centre and DR
Assisting in the stability of all servers and services to ensure SLA Compliance
Working in a team environment under direction of an SDM
Assisting in the completion of BAU Incidents, Tasks to resolve end user issues
In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.

Skills and qualities required:

Good working Linux based Operating System
Good working knowledge of Microsoft Server / Datacentre / Compute / Storage solutions
Good working knowledge with regards to the administration and troubleshooting of the following Microsoft technologies (AD, DNS, DHCP, RDS, File Services, Certificate Services, Server Administration 2012, 2016,2019 and 2022)
Knowledge of VMware vSphere
Good working knowledge of incident, problem and change management processes and procedures
Demonstrable experience in troubleshooting techniques to determine root cause
A working knowledge of general networking (e.g. routing, firewall, wireless AP)

Skills and qualities desired:

An understanding of HPE compute / storage
An understanding of Microsoft SCCM
An understanding of VMware and virtualised environments
An understanding of SQL Server
An understanding of Veeam Backup Technologies
An understanding of Microsoft SCCM
An understanding of Enterprise/Event Management
Any other relevant Education / Qualifications or certifications

Qualifications

Additional Information

Note: All applicants must possess the legal right to work in Ireland.

Due to job requirements you will need a full driving licence

At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.

Be yourself with us, and feel that you belong.

We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.

We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.

Department: Health Practice

Employment Hours: Full time

Technical Services Engineer - Wintel & Linux

Job Description