McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve — we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The internal McKesson Technology team is at the forefront of driving digital transformation, including the adoption and integration of artificial intelligence (AI) to deliver measurable value across the organisation.

We are seeking a Senior Business Analyst – AI & Automation who will serve as the critical link between business units and the AI & Automation team. This role is responsible for engaging with stakeholders across the organisation to identify, qualify, and shape AI opportunities, translating business needs into actionable use cases. The Senior Business Analyst will work closely with the AI Transformation Delivery Lead and Technical AI Enablement Lead to ensure use cases move from concept to execution, and will play a key role in validating and communicating value delivery.

This role reports directly to the VP, McKesson Technology – AI & Automation.

Basic/Required Skills

Proven experience as a Business Analyst, ideally within technology transformation, data, or AI-driven environments.

Strong ability to engage with business stakeholders at all levels, eliciting and documenting requirements with clarity and precision.

Experience in developing business cases, including benefit identification, cost estimation, and ROI analysis.

Demonstrated capability in use case development, from initial opportunity identification through to detailed requirements specification.

Solid understanding of AI, automation, and analytics concepts, with the ability to assess feasibility and business fit of proposed solutions.

Excellent facilitation and workshop skills, able to lead discovery sessions and drive alignment across diverse stakeholder groups.

Experience in benefits tracking and value realisation, including defining success metrics and measuring outcomes post-implementation.

Strong documentation skills, producing clear artefacts including requirements specifications, process maps, and user stories.

Key Accountabilities

Business Engagement & Use Case Development

Partner with business units across McKesson to identify and qualify AI and automation opportunities aligned with strategic priorities.

Lead discovery workshops and requirements gathering sessions, translating business challenges into well-defined use cases.

Develop comprehensive business cases for AI initiatives, articulating expected benefits, resource requirements, and success criteria.

Requirements & Solution Shaping

Document detailed functional and non-functional requirements, working collaboratively with the Technical AI Enablement Lead to ensure technical feasibility.

Create clear artefacts including process maps, user stories, and acceptance criteria to support solution design and delivery.

Act as the voice of the business throughout the solution lifecycle, ensuring requirements are understood and met.

Value Validation & Benefits Realisation

Define and agree success metrics and KPIs for each use case in partnership with business stakeholders and the AI Transformation Delivery Lead.

Track and report on benefits realisation, ensuring delivered solutions achieve their intended business impact.

Conduct post-implementation reviews, capturing lessons learned and identifying opportunities for continuous improvement.

Stakeholder Management & Communication

Build trusted relationships with business unit leaders and subject matter experts, becoming a go-to resource for AI opportunity exploration.

Communicate progress, findings, and recommendations clearly to both technical teams and senior business stakeholders.

Support change management activities, helping business units prepare for and adopt AI-enabled solutions.

Preferred Qualifications

Bachelor's Degree or equivalent experience in Business Administration, Information Systems, Computer Science, or related field.

7+ years of relevant professional experience, including 3+ years in business analysis roles supporting technology or transformation programmes.

Experience working on AI, machine learning, automation, or advanced analytics initiatives.

Familiarity with agile delivery methodologies and tools (e.g., Jira, Confluence).

Business analysis certifications (e.g., CBAP, BCS) are advantageous.

Experience working in large, complex, multinational organisations, preferably within healthcare or regulated industries.

Behavioural Competencies

Leadership: Demonstrates influence and credibility with business stakeholders, guiding them through the AI opportunity lifecycle.

Accountability: Takes ownership for the quality and completeness of requirements and business cases, ensuring initiatives are set up for success.

Adaptability: Navigates ambiguity and evolving priorities, maintaining momentum in a fast-paced transformation environment.

Collaboration: Builds effective partnerships across business and technology teams, fostering a shared commitment to outcomes.

Communication: Articulates complex concepts in accessible terms, tailoring messages to diverse audiences from frontline staff to senior executives.

Problem Solving: Applies analytical rigour and creativity to understand root causes, challenge assumptions, and identify high-value opportunities.

Why This Role is Critical

This position ensures that AI transformation at McKesson is firmly grounded in real business needs and delivers tangible value. By bridging business units and the AI & Automation team, the Senior Business Analyst ensures that the right opportunities are pursued, requirements are clearly understood, and benefits are realised. This role is essential to translating McKesson's AI ambitions into meaningful outcomes for the organisation and the patients it serves.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

€69,000 - €115,000

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

AI & Automation Senior Business Analyst - McKesson Technology

Job Description