Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The EMEA Vice President for CRM Solution Sales and Consulting will lead all CRM-related sales motions and functions within the geo. Reporting directly to the Geo Presidents and with a dotted line to the Global SVP of CRM Sales, this role is pivotal in driving CRM solution sales and consulting efforts across the geo. The ideal candidate will leverage a GM mindset and possess a deep understanding of CRM solutions, a proven track record in sales leadership, and the ability to foster strong relationships with key stakeholders across a diverse set of functional teams. This executive will be responsible for driving CRM sales execution leveraging the playbook and key weekly metrics. This role demands a leader who will inspire teams, navigate a matrixed set of support teams across global COE, marketing, technical and partner organizations while delivering predictably exceptional results.

What you get to do in this role:

Lead and manage all CRM solution sales and consulting activities within the geo.
Develop and execute strategic sales plans to achieve revenue targets and growth objectives.
Collaborate with Geo Presidents and the Global SVP of CRM Sales to align sales strategies and initiatives.
Build and maintain strong relationships with clients, partners, and internal teams.
Provide leadership and guidance to the CRM sales and consulting teams, ensuring high performance and professional development.
Monitor market trends and competitor activities to identify opportunities and challenges.
Drive innovation and continuous improvement in CRM sales processes and methodologies.
Represent the geo in global CRM sales meetings and contribute to the overall CRM strategy.

Preferred locations for this role:

Ireland, France, Germany

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Extensive experience in CRM solution sales and consulting, with a proven track record of success.
Strong leadership and management skills, with the ability to inspire and motivate teams.
Excellent communication and interpersonal skills, with the ability to build and maintain relationships at all levels.
Strategic thinker with the ability to develop and execute effective sales plans.
Knowledge of market trends and competitive landscape in the CRM industry.
Ability to work collaboratively and cross-functionally in a global organization.
Results-oriented with a focus on achieving sales targets and driving growth.
Bachelor's degree in Business, Marketing, or a related field; MBA preferred.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Employee Type: Regular

Region: EMEA - Europe, Middle East and Africa

Work Persona: Flexible

VP, CRM Sales EMEA

Job Description