Meta's Small & Medium Business Group contributes to Meta's mission by connecting every small and medium business in the world with their customers through solutions like Facebook & Instagram Pages and Advertising. We succeed when we help our customers grow their business. People joining our team will have an opportunity to build client and agency relationships. Account Managers will leverage customer insights to help clients build their business using Meta to drive success. The role of the account manager will be to establish, own and manage an expanding portfolio of direct customers, focusing on driving revenue via account planning, product adoption, education and customer satisfaction. Success in this position requires consultative sales skills, a focus on customer service, and the ability to thrive in a team-focused environment delivering against tight deadlines.

Responsibilities

Manage and develop a portfolio of client accounts, achieving sales targets and performance metrics, ensuring high levels of customer satisfaction
Drive sales process from scoping to closure, executing end-to-end pipeline management with operational rigor, leveraging tools such as CRM to drive business outcomes
Lead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to adapt to feedback and adjust plans accordingly
Effectively manage priorities and time in order to meet deadlines and administrative tasks
Be an active contributor to the regional sales team, contribute to overall team goals and development

Minimum Qualifications

3+ years of previous experience in either customer sales, success management, account management, consulting or similar experience
Proven track record of working collaboratively with cross-functional teams, sharing knowledge and expertise to drive collective success and achieve business outcomes
Critical thinking, analytical skills with an iterative and proactive mind-set
Ability to navigate ambiguous and rapidly changing environments, demonstrating flexibility in response to new challenges and opportunities
Demonstrated experience in prioritization of tasks and managing time, even under time-sensitive situations
Fluency in French and English, as the role requires managing client relationships and communications with French-speaking customers in France

Preferred Qualifications

Bachelors or Masters degree or equivalent experience
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Market knowledge and work experience within the performance marketing and advertising industry

Account Manager, France

Job Description