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Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We're seeking a strategic and results-driven leader to partner with the EVP, EMEA SMB and their leadership team. This role will serve as a trusted advisor and operational leader, driving transformational initiatives across the organization and ensuring seamless execution of strategic priorities. You'll work closely with the Global SMB leadership team and the Transformation Office to align regional execution with global strategy and drive change at scale.

Key Responsibilities

Strategic Leadership & Transformation
Partner with the EVP and leadership team to define, prioritize, and execute strategic initiatives across EMEA SMB
Drive transformational change across multiple functions with competing priorities, building alignment and momentum
Identify operational inefficiencies and design solutions that scale across the organization
Serve as a thought partner on critical business decisions and organizational priorities

Cross-Functional Program Management

Lead and manage complex, high-impact projects from conception through delivery
Coordinate across sales, strategy, employee success, operations, enablement, finance, and other key stakeholders to drive outcomes
Establish clear governance structures, timelines, and accountability measures for strategic initiatives
Anticipate and remove obstacles that could impede progress

Communications & Stakeholder Management

Prepare executive briefings, presentations, and strategic documents for internal and external stakeholders
Facilitate leadership meetings, QBRs, and planning sessions
Ensure consistent messaging and alignment across the organization

Operational Excellence

Streamline processes and decision-making frameworks to improve efficiency
Support budget planning, resource allocation, and organizational design
Act as a proxy for the EVP when needed, representing priorities and driving decisions forward

Required Skills & Experience

6+ years of progressive experience in strategy, operations, consulting, or related fields
Proven track record of driving transformational change in complex, matrixed organizations
Exceptional project management skills with ability to manage multiple high-priority initiatives simultaneously
Outstanding communication skills—both written and verbal—with ability to influence at all levels
Strong business acumen with experience in sales or go-to-market functions preferred
Ability to navigate ambiguity, balance competing priorities, and drive consensus across diverse stakeholders
Experience working in EMEA region and understanding of SMB market dynamics a plus
Self-starter with high intellectual curiosity, emotional intelligence, and executive presence

Key Competencies

Strategic thinking: Ability to see the big picture while managing tactical details
Change leadership: Proven ability to drive adoption and overcome resistance
Stakeholder management: Skilled at building relationships and influencing without authority
Problem-solving: Creative and analytical approach to complex challenges
Adaptability: Thrives in fast-paced, evolving environments
Discretion: Handles sensitive information with confidentiality and judgment

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Transformation & Strategic Programs EMEA SMB

Job Description