Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

ABOUT THE TEAM

We are on the lookout for an experienced and dynamic Manager, IT Support and Operations to lead our internal support team based in Dublin, Ireland, serving the EMEA region.

ABOUT THE JOB

In this pivotal role, you will ensure the smooth and efficient operation of all IT-related functions, including:

· Network Management: Oversee and optimize our network infrastructure.
· Data Security: Implement robust security measures to protect sensitive information.
· Hardware and Software Support: Provide top-notch support for our hardware and software systems.
· User Assistance: Deliver exceptional service and support to our users, enhancing their experience and productivity.

WHAT YOU’LL DO

The responsibilities outlined below encapsulate the main duties of the role, highlighting leadership, technical expertise, strategic alignment, and operational management aspects of the position.
Manage and supervise the IT support team in the EMEA region, providing leadership, guidance, and training.
Oversee the maintenance and enhancement of IT systems, ensuring reliability, performance, and security.
Champion IT policies and procedures to ensure compliance with industry standards and regulatory requirements.
Coordinate with the larger Enterprise IT Operations team to align regional IT strategies with the organization's overall objectives.
Collaborate with key stakeholders across the organization to analyze business requirements and develop solutions for IT needs.
Partner with manufacturing technical teams to deliver IT solutions.
Provide technical expertise and support in resolving escalated IT issues.
Monitor IT operations performance for the region and generate regular reports for senior leadership.
Build a function that manages new office deployments, including procurement and deployment of hardware and software.
Participates in after hours on-call support for computer, network and systems issues.

REQUIRED QUALIFICATIONS

Bachelor’s degree in Computer Science, Information Technology, or related field; MBA or Master's degree preferred (or equivalent combination of experience and education)
10+ years of experience in IT with a minimum of 5 years in enterprise management roles
Strong leadership and team management abilities
Strong technical knowledge of network and systems infrastructure and cloud services.
Proven track record of managing IT projects and leading technical teams.
Excellent problem-solving and analytical skills.
Outstanding communication and interpersonal abilities, with a focus on customer service.
Willingness to travel up to 50% regionally and internationally as business needs require
Must posses the legal right to permanently live and work in Republic of Ireland

PREFERRED QUALIFICATIONS

Relevant certifications (ex. PMP, CompTIA, ITIL, CISSP, Microsoft, Cisco)
Experience with Zoom and VTC related hardware and software
Understanding of ITIL framework and its application
Experience in a Zero trust/beyond corporate environment
Experience in leading technical teams in hardware manufacturing businesses

US Salary Range

€68.000—€90.000 EUR

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:

Platinum Healthcare Benefits: For U.S. roles, we offer comprehensive medical, dental, and vision plans at little to no cost to you.
- For UK roles, Private Medical Insurance (PMI): Anduril will cover the full cost of the insurance premium for an employee and dependents.
- For AUS roles, Private health plan through Bupa: Coverage is fully subsidized by Anduril.
Basic Life/AD&D and long-term disability insurance 100% covered by Anduril, plus the option to purchase additional life insurance for you and your dependents.
Extremely generous company holiday calendar including a holiday hiatus in December, and highly competitive PTO plans.
16 weeks of paid Caregiver & Wellness Leave to care for a family member, bond with your baby, or tend to your own medical condition.
Family Planning & Parenting Support: Fertility (eg, IVF, preservation), adoption, and gestational carrier coverage with additional benefits and resources to provide support from planning to parenting.
Mental Health Resources: We provide free mental health resources 24/7 including therapy, life coaching, and more. Additional work-life services, such as free legal and financial support, available to you as well.
A professional development stipend is available to all Andurilians.
Company-funded commuter benefits available based on your region.
Relocation assistance (depending on role eligibility).
401(k) retirement savings plan - both a traditional and Roth 401(k). (US roles only)

The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.

Anduril is an equal-opportunity employer committed to creating a diverse and inclusive workplace. The Anduril team is made up of incredibly talented and unique individuals, who together are disrupting industry norms by creating new paths towards the future of defense technology. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, Veteran status, age, or any other protected characteristic per federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws, including the CA Fair Chance Initiative for Hiring Ordinance. We actively encourage members of recognized minorities, women, Veterans, and those with disabilities to apply, and we work to create a welcoming and supportive environment for all applicants throughout the interview process. If you are someone passionate about working on problems that have a real-world impact, we'd love to hear from you!

To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.

Manager, IT Support and Operations

Benefits

Job Description