This opportunity is with Oracle Financial Services Software, a separate company and majority-owned subsidiary of Oracle Corporation.

Details of Activities:

Work on a mission critical 24x7x365 production support environment providing support
Work on trouble shooting issues, finding root cause and resolving incidents
Work on the underlying issues causing the incidents & contribute to problem resolution
Contribute to a controlled change management processes
Use ITIL standards based processes to achieve deliverables that meet quality expectations of oracle/client.
Coordinate with offshore team for various incidents, problems and changes.
Adhere to defined Change Control Process of oracle/customer. Comply with oracle/customer audit/compliance requirements.
Perform proper handover/knowledge transfer at end of each assignment. Timely status reporting to supervisor.
Timely submission of timesheets for oracle/customers.

Desired Skills & Experience

Primary Skills

Secondary Skills

Exposure to Banking Domain with experience in SEPA Credit Transfers is added advantage
Exposure to Integration technologies and tools such as IBM Webshpere Message Broker will be preferred.

Experience

Educational and Other Qualifications

Should be an Irish/ EEA national
Should hold a Bachelors/Masters Degree in Computer Science / Accounting / Banking / Commerce / Management.
Fluency in English is a must.

Work Environment

Career Level - IC1

Staff Consultant - Payments Production Support, Global PayPlus Support

Job Description