Job Title: Senior Academic Administrator - Registration

Reporting to: Head of Academic Administration

Location: Griffith College Dublin, South Circular Road

Job Type: Full-Time / Permanent

Job Summary:

The Senior Registration Officer plays a key role within the Academic Administration Department, supporting the effective management of all learner registration operations across Griffith College’s campuses and partner institutions.

The post-holder will lead day-to-day registration activities, ensuring the accuracy of learner data, compliance with regulatory requirements, and delivery of a high-quality service to learners, staff, and external stakeholders.

Working closely with the Head of Academic Administration, and colleagues across Admissions, Fees, Examinations, Programme Management Officer and Faculties, the Senior Registration Officer will contribute to the continual improvement of registration systems, policies, and processes.

Job Responsibilities:

Registration Operations

Oversee and coordinate registration processes across multiple campuses and delivery modes.
Ensure the timely and accurate registration of all learners on validated programmes in accordance with QQI and College requirements.
Maintain the integrity of learner data across all academic systems and databases.
Monitor and report on registration trends, learner status changes, and data quality metrics.
Manage the issuing of invitations to register, learner record updates, and amendment requests.

Team Leadership & Support

Provide guidance and support to Registration Officers and administrative staff in day-to-day operations.
Act as first point of escalation for complex registration queries and issues.
Support the Registration Officers in training, mentoring, and developing the registration team.
Promote a culture of professionalism, collaboration, and service excellence.

Policy, Governance & Compliance

Ensure all registration processes and communications align with College policies and external regulatory requirements (QQI, HEA, GDPR, etc.).
Contribute to the development, documentation, and review of registration policies and procedures.
Assist with data audits, compliance checks, and quality assurance reviews as required.

Systems, Reporting & Process Improvement

Work with the Registration Officers and IT to enhance registration systems and digital workflows.
Lead or support projects related to system upgrades, process redesign, and data automation.
Generate regular reports and analytics to inform decision-making at departmental and institutional levels.
Ensure accuracy and consistency in learner data reporting for internal and external stakeholders.

Stakeholder Engagement

Collaborate effectively with Programme Management, Admissions, Fees, Examinations, Graduation, and Faculty Offices to ensure smooth transitions through the learner lifecycle.
Communicate clearly and proactively with learners, staff, and external partners to resolve queries efficiently.
Support the planning and delivery of key academic events such as opening of online registration and graduation.

General

Participate in cross-departmental working groups and meetings as required.
Contribute to the College’s continuous improvement culture by suggesting and implementing enhancements to procedures and systems.
Undertake any other duties commensurate with the role as directed by the Head of Academic Administration.

Minimum Education / Experience Requirements:

A minimum of three years’ experience in higher education administration, with at least one year in a registration or academic records role.
Proven experience managing data and maintaining large-scale information systems.
Strong understanding of learner lifecycle processes and QQI/HEA compliance requirements.
Excellent attention to detail, organisational, and analytical skills.
Proven ability to work effectively under pressure and meet tight deadlines.
Strong communication and interpersonal skills, with a commitment to service excellence.
Competence in Microsoft Office and college database systems,
Must be legally entitled to work full-time in Ireland for any employer.

The successful candidate will be required to carry out duties at all times in a highly ethical and professional manner, e.g. accuracy, integrity, confidentiality, timeliness.

About Griffith College

Griffith College is Ireland's largest independent third level institution with locations in Dublin, Cork and Limerick. The main campus is situated on seven acres within a mile of St. Stephen's Green on Dublin's South Circular Road. Griffith College enjoys national and a growing international reputation for student success. The College has gained an enviable, award winning reputation for providing students with first class lectures and excellent study material. Griffith College offers internationally recognised postgraduate and undergraduate degree programmes, complimented by a wide range of professional, short term and corporate training educational solutions - in Griffith college, there is something for everyone. Today there are over 7,000 students studying in the College, which is a designated educational institute of the Quality and Qualifications Ireland (QQI). Click the link for more information. http://www.griffith.ie/

Our Vision

‘To be recognised among the leading, innovative and socially enterprising of Ireland’s universities”

Why work for Griffith College?

Competitive salary package.
Access to health cash plan for self and family through salary sacrifice
Bike to work scheme.

Opportunity for continued training development and support.

Free parking facilities.*
Onsite subsidised restaurant.*
Onsite Gym.
Stunning historical premises.
Vibrant multidisciplinary and multicultural learning environment.

Innovative and agile place to work.

Welcoming environment committed to learner and staff development.
*Dublin campus on South Circular Road.

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline of proposed areas of activity and will be amended in the light of the changing environment within the Faculty and the College.

Griffith College is an equal opportunities employer. Candidates must be eligible to work full-time for any employer in Ireland.

Senior Academic Administrator - Registration

Benefits

Job Description