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Your role at Clorox:

As a Senior ServiceNow Developer at Clorox, you will lead the design, configuration, and enhancement of ServiceNow HR Service Delivery (HRSD), Employee Center Pro, NowAssist in HR and related integrations to deliver intuitive, reliable HR experiences for employees and HR partners.
Working as part of the People (HR) Product Team, you will translate complex business requirements into secure, scalable technical solutions, define technical patterns and standards, and partner with HR, IT, and integration teams to architect streamlined HR workflows and robust data flow between ServiceNow, Workday, and other enterprise systems.

In this role, you will:

Collaborate with HR, IT, and business stakeholders to shape requirements, refine epics and user stories, and translate them into end‑to‑end solution designs for HRSD, Employee Center Pro, and related capabilities.
Own the configuration and customization strategy for HRSD (case management, lifecycle events, knowledge, HR services) and Employee Center Pro experiences, including catalog design, topics, taxonomy, and portal information architecture.
Design and implement complex, high‑quality configurations and scripts (e.g., advanced business rules, Script Includes, Flow Designer and subflows, UI policies, client scripts) that support scalable, performant, and maintainable HR workflows.
Provide technical leadership across the team by reviewing designs and code, ensuring adherence to development standards, security practices, and architectural guidelines.

Testing, quality, and operations

Define testing strategies for HRSD and Employee Center Pro changes, including effective use of Automated Test Framework (ATF) and other tools to ensure stable, regression‑safe releases.
Ensure high‑quality technical documentation for solution designs, configurations, integrations, and run‑books, and drive consistent documentation practices across the team.
Lead the monitoring, troubleshooting, and resolution of complex incidents, defects, and performance issues related to HRSD, Employee Center Pro, and integrations, focusing on root cause analysis and long‑term remediation.

Integrations and automation

Lead the design of integrations between ServiceNow and Workday (and other HR/enterprise systems), using IntegrationHub, REST/SOAP APIs, and enterprise integration patterns to enable accurate, timely, and secure data exchange.
Partner with integration and data teams to define secure, resilient integration architectures that support HR lifecycle events, data synchronization, and downstream reporting and analytics needs.
Proactively identify and prioritize opportunities to automate manual HR processes and orchestrate end‑to‑end workflows that improve employee and HR productivity, aligning with product and platform roadmaps.

Continuous improvement and governance

Stay current on ServiceNow releases, HRSD and Employee Center Pro capabilities, and platform leading practices; drive adoption of new features and enhancements aligned to HR and enterprise roadmaps.
Play a key role in agile ceremonies within the HR Product Team (e.g., backlog refinement, sprint planning, reviews), influencing prioritization, estimates, and technical trade‑offs.
Define and evolve platform standards, reusable patterns, and governance for HRSD and Employee Center Pro, and ensure they are understood and followed across the team.
Champion a user‑centric mindset by leveraging analytics, feedback, and design input to shape experience strategy and iteratively improve HR experiences across the portal, mobile, and other channels.
Mentor and coach mid‑level and junior developers, fostering a culture of engineering excellence, knowledge sharing, and continuous improvement.

What we look for:

5–8 years of ServiceNow experience, including at least 3–4+ years focused on HRSD and Employee Center/EC Pro.
Proven experience designing and building complex workflows and lifecycle events, integrations (e.g., Workday and other HR systems), and complex Journeys.
Hands‑on experience implementing Now Assist for HRSD (configuring skills, tuning results, and managing AI indexing/governance).
Track record of owning HRSD implementations or major releases end‑to‑end (design, build, test, deploy, and hypercare).
Proven experience with EC Pro experience design (topics, taxonomy, audiences, page design) and setting platform standards, as well as mentoring junior and mid‑level developers.
Strong capability in solving complicated client‑ and server‑side scripts and performing code reviews for others.

Workplace type:

Hybrid

Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.

Benefits we offer to help you be well and thrive:

Competitive compensation
Generous 401(k) program in the US and similar programs in international
Health benefits and programs that support both your physical and mental well-being
Flexible work environment, depending on your role
Meaningful opportunities to keep learning and growing
Half-day Fridays, depending on your location

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.

Senior ServiceNow HRSD Developer

Benefits

Job Description