About Centific

Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.

Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.

About Job

Overview
The Community Engagement team is responsible for managing the needs of the OneForma crowd community. They act as the face of the brand to the community to foster positive discussions, loyalty, and brand reputation.

The Community Engagement Associate works closely with marketing and support, but primarily engages with our crowd online and engage in any discourse that could mention the OneForma brand, competitors, discussions about Domain Experts, AI, Data, and more.

Duties and Responsibilities

• Moderating online and offline conversations within our community.
• Identify online discourse across owned socials, reddit, discourse, similar forums, and more to monitor any brand mentions, subject mentions or competitor mentions

Prioritize engagement in alignment with the brand, brand positioning, and goals to ensure negative posts or comments are addressed, discussions are engaged, and positive posts are amplified and leveraged.
• Acting as the face and voice of our brand within the community.
• Work with Marketing and Community teams to host digital events to build community and boost brand awareness.
• Participate in and actively improve crowd reputation systems and ranking mechanisms.
• Building relationships with the online community.
• Implement resource engagement initiatives with the team to maximize resource retention and utilization.
• Providing engaging text, image, and video content for social media accounts and other digital marketing tools utilized in recruitment campaigns.
• Additional duties as required.
Requirements
• University degree, preferably with a language or communication focus.
• Exceptional written/oral communication skills in English.
• Basic familiarity with Microsoft Office 365 including Outlook, Excel, and PowerPoint.
• Experience launching community initiatives (i.e., building an online forum, launching an ambassador program, creating an event series, and writing an email newsletter).
• Ability to identify and track relevant community metrics and to interpret website traffic and online customer engagement metrics.
• Experienced in social media, PR, and promotional events.
• Remote, office, or hybrid work environment depending on specific position.
• Very organized and able to work under pressure in a professional environment.
• Tech-savvy professional.
• A “people person” with great customer service skills and the ability to attract new members.

Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Community Engagement Specialist

Job Description