Kaseya^® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

Job Summary

We are seeking a motivated and experienced Collections Specialist to join our high-performing collections team. This is an exciting opportunity to be part of a team that consistently delivers results and sets the standard for collections excellence. The Collections Specialist will play a key role in managing and recovering outstanding debts owed to the company, while working closely with internal stakeholders across Billing, Sales, and Customer Success to drive outcomes. The ideal candidate brings strong communication and negotiation skills, a collaborative mindset, and a customer-centric approach to debt collection.

Roles & Responsibilities

Initiate contact with customers who have outstanding balances to negotiate and collect payments.
Communicate with customers via phone, email, or written correspondence to discuss payment options and resolve outstanding issues.
Build and maintain strong relationships with internal stakeholders — including Sales, Finance, Billing and Customer Success teams — to align on account strategies, resolve disputes efficiently, and ensure a joined-up approach to collections.
Maintain accurate and up-to-date records of customer interactions, payment arrangements, and any other relevant information.
Negotiate payment arrangements with customers while considering the company's policies and financial goals.
Address and resolve customer inquiries or disputes related to billing, payments, and account discrepancies.
Prepare and send collection letters, statements, and other necessary documentation to customers.
Ensure compliance with relevant debt collection laws and regulations to avoid legal issues.
Generate and analyse reports on the status of outstanding debts, collection efforts, and other relevant metrics.
Provide excellent customer service while being firm and persistent in the collection process.

Required Qualifications

Minimum 2 years’ experience in collections execution
Experience utilising collection tools (GetPaid or similar)
Clear experience in the fundamentals of a collection process: calls, emails, escalations, dispute management & documentation
Proven ability to manage a book of business spanning larger accounts down to medium/small size accounts, with strong strategies to secure cash
Comfortable with call/contact metrics and financial & operational metrics (Cash, Aged AR, 90+, dispute identification & resolution intervals)

Preferred Qualifications

Demonstrated ability to collaborate cross-functionally and influence internal stakeholders to drive results
Strong customer relationship skills (internal and external)
High energy, positive attitude, and a team-first mentality — someone who thrives in a results-driven, high-performing environment

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Collections Specialist

Job Description