Job Purpose

Reporting to the Customer Services & Transport Manager, the Customer Services Representative is accountable for following company procedures for the accurate and timely administration of all transport activities.

Principal Responsibilities

Process sales orders by phone and e-mail and enter customer orders on company systems
Revert to customers with anticipated delivery dates and times according to the agreed lead times
Highlight any changes to orders to production or any unusual requirements
Update company systems with new customer accounts, delivery addresses, products etc.
Upload delivery details to 3rd party distribution network within deadlines required
Liaise with distributor, investigate and follow up on all queries
Liaise with customers to amend delivery schedule if required/
Communicate with technical representatives to ensure customer site readiness prior to the deliveries.
All employees are responsible for workplace health and safety, as outlined in the Company Health and Safety Statement.
Perform other duties or responsibilities as assigned to support the overall goals and objectives of the organisation.

Person Specification

Education

Leaving Certificate or higher

Professional Experience

Demonstrated experience working in a dynamic customer-oriented environment.
Experience of working within a logistics or freight company is desirable but not essential
Strong IT skills including experience of working with ERP systems and MS Office applications including Word, Excel and Outlook
Experience of effectively managing customer enquiries, troubleshooting delivery issues and resolving issues promptly and professionally.
Candidates must already possess the right to work in the EU.

Competencies

Excellent interpersonal and customer service skills
Can-do attitude with ability to use initiative
Strong written and verbal communication skills.
Highly organised with the ability to prioritise and manage a busy workload
Strong teamworking skills, ability to work effectively as part of a team, both on site and in other company locations.

Our Values

Teamwork – we value collaboration, mutual respect and collective responsibility.
Customers – we are committed to getting customers what they need when they need it.
Curiosity – we value curiosity and creativity that drives continuous improvement and sustained growth.
Action – we value the energy and pragmatism that gets things done.
Wellbeing – we care that everyone is safe and well.
Environment – we value, care for and respect our environment and our planet.

Your job description may be amended by us and, in addition to duties set out in the job description, you may be required to undertake additional or other reasonable duties as necessary to meet the needs of our business.

Customer Services Representative

Job Description