Position Description

The Large Customer Manager is a leadership role with strategic accountability for ESB Networks’ approach to large demand customers. The role is responsible for setting the strategic direction, operating model, governance and performance framework for the large customer connection journey.

The scale, complexity and strategic importance of large customer applications has increased significantly in recent years, driven by multi-site developments, staged MIC requirements, decarbonisation-related demand, capacity constraints and customers of national economic significance. This is creating increased demand for senior customer engagement, coordinated internal delivery, robust commercial and contractual support, and clear performance visibility across the connection process.

The Large Customer Manager will lead ESB Networks’ response to these challenges by developing a more transparent, consistent and scalable approach to large customer engagement. The role will work across ESB Networks to improve the customer journey, shape product and process improvements, support commercial policy development, and ensure that large customer requirements are managed in a way that balances customer outcomes, network integrity, regulatory obligations and long-term strategic priorities.

As a Large Customer Project Manager, the role requires strong strategic thinking, commercial judgement, senior stakeholder management and the ability to lead change across organisational boundaries.

Key Responsibilities

Lead, develop and inspire a multi-disciplinary team, building organisational capability to respond to the increasing scale, complexity and pace of change in the large customer area.
Develop and lead the large customer strategy, ensuring alignment with ESB Networks’ strategy, PR6 objectives, the Climate Action Plan and wider government and regulatory policy.
Set the strategic direction and operating model for large customer engagement, including assessment of the proper scope of the large customer team, governance, resourcing, digital enablement, customer experience and performance management.
Develop a strategic approach to customer segmentation and relationship management, informed by industry groupings, customer needs, government policy and regulatory priorities.
Lead cross-functional improvement of the end-to-end large customer connection process, ensuring clear ownership, coordinated handovers and transparent customer communications.
Work with relevant business units to evolve ESB Networks’ large customer product and service offering, including the transition of pilot connection approaches into business-as-usual where appropriate.
Define and maintain the resource model required to deliver large customer outcomes effectively and sustainably.
Establish service expectations, performance measures and reporting arrangements to monitor progress, risks, customer outcomes and forward demand trends.
Ensure robust controls, reporting and assurance are in place to meet regulatory, safety, customer, commercial and governance obligations.
Represent ESB Networks at senior-level engagements with external stakeholders, including government departments, the CRU, industry representative bodies, local authorities and strategically significant customers.
Build and maintain strong relationships with internal stakeholders across ESB Networks to ensure joined-up delivery of large customer outcomes.
Oversee customer engagement initiatives, including communications, webinars, clinics and relevant ESB Networks website content.
Provide clear, timely and insightful reporting to senior management on performance, risks, trends, emerging issues and forward outlook.
Monitor emerging customer, technology, policy and regulatory developments and proactively shape ESB Networks’ response.

Knowledge, Skills and Experience

Essential

Minimum of 10 years’ relevant experience in a commercial, customer, technical, regulatory, infrastructure or energy sector role.
Demonstrated experience setting strategy, leading change and delivering outcomes at a senior level.
Proven ability to lead, develop and motivate teams in a complex and changing environment.
Strong stakeholder management skills, including experience engaging with senior internal stakeholders and external bodies such as government departments, the CRU, local authorities, industry bodies and major customers.
Strong understanding of the drivers of the ESB Networks regulated commercial framework
Strong commercial acumen and the ability to influence decision-making in relation to policy, process, customer outcomes and investment priorities.
Strong understanding of electricity networks, connections processes, customer requirements and the wider energy transition.
Excellent communication, presentation, interpersonal and analytical skills.
Experience leading cross-functional process improvement, governance or operating model change.
Experience using enterprise systems and data to support performance reporting, customer management and digital transformation.

Desirable

Experience dealing with large customer connection applications, connection offers or modifications to connection agreements.
Experience engaging with strategically significant customers or industry representative bodies.
Experience contributing to regulatory submissions, commercial policy development or customer process transformation.
Project, programme or change management experience.

Location:

Leopardstown Road, Dublin

Smart Working at ESB is designed to make ‘in-person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least two days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.

Reporting To

Regulation & Commercial Manager

Why Work with Us?

Opportunity to lead Ireland’s transition to net zero carbon future
Career development through mentoring and training
Corporate Social Responsibility Opportunities
Sports and Social Clubs
Networking opportunities
Credit Union
Generous Pension
Access to staff well-being programmes
Generous parental leave entitlements
Strong values-based and inclusive culture
Strong commitment to diversity, equity and inclusion
Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary

€86,000 to €101,000 per annum

Closing Date

27th October 2026

Interview

Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:

Accountable and Ethical
Collaborative
Growing and Adaptive
Proactive
Respectful and Supportive

More information available on Our People Promise

Notes

Your application will be held in reserve for 6 months should you be suitable for the role.
The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.

Large Customer Project Manager - Regulation & Commercial

Benefits

Job Description