Who We Are

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.  

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

The Role

As an AV Field Technician, you’ll be a key member of our EMEA & UK/ROI deployment team, responsible for the installation, configuration, and decommissioning of Audio Visual systems at client sites across the region. You’ll ensure technology is installed to the highest standards, troubleshoot issues, and deliver exceptional service in fast-paced environments. Installs will mostly take place in the commercial/corporate sector.

Please note, it is a condition of employment that you are eligible and able to frequently travel across the UK, Ireland and Europe.

What You’ll Do

Install and de-install AV systems across client sites in a commercial setting
Configure endpoints and supporting infrastructure
Conduct room audits to ensure optimal technology performance for various sizes of meeting room
Perform preventative maintenance to keep equipment and spaces ready for use
Identify and resolve hardware faults and system failures
Complete post-installation assessments and documentation
Carry out on-site User Acceptance Testing and software upgrades
Act as a technical escalation point, providing solutions for ongoing issues
Collaborate with EOS teams to deliver AV services in line with SLAs and client expectations
Communicate project updates and reports to management
Document hardware failures and manage Break/Fix and RMA requests

What You’ll Need to Succeed

Proven experience in AV/Video Conferencing system installation
Practical, hands on experience using tools and working with cables.
Willingness and ability to travel extensively across the region
Professional, efficient, and customer-focused approach
Comfortable working under pressure with independent, confident decision-making
Passion for technical development and continuous learning
Reliable and responsible, with the ability to work solo or in a team
Excellent organizational and time management skills
Strong written and verbal communication abilities
Critical thinking and problem-solving mindset
Flexibility to adapt to changing schedules and customer needs

Preferred Skills

Control Systems: Crestron, AMX, Extron
Audio Systems: Biamp, QSC, Polycom
Video Systems: Cisco, Polycom

Diversity & Inclusion

EOS is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace and welcome applications from all backgrounds, regardless of gender, gender identity, age, belief, race, national origin, sexual orientation, disability, marital status, or any other non-merit factor.

#IND

AV Technician

Job Description