We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Role Purpose

Owning end-to-end Salesforce delivery executed in Ireland. You direct and enable one or more teams of Salesforce software development engineers and engineering managers. You ensure work flows smoothly from onshore partners into Ireland with clear context, strong accountability, and predictable delivery. You balance speed, quality, and platform stability while meeting regulatory and security expectations.

Core Responsibilities

• Own end-to-end delivery for Salesforce programs and initiatives executed in Ireland
• Maintain continuous and predictable intake of work from onshore product and engineering teams
• Translate business and product priorities into clear, executable backlogs
• Ensure requirements, designs, acceptance criteria, and dependencies arrive complete and on time
• Direct teams across the full software development life cycle, from intake through production support
• Set delivery strategy, execution plans, timelines, and success measures
• Act as the primary escalation point for delivery, quality, and production issues
• Lead risk assessment and resolution for production incidents and platform constraints
• Balance throughput, quality, reliability, and platform health
• Build strong, trust-based relationships with US-based leaders through consistent execution
• Ensure adherence to engineering best practices, quality standards, and industry trends
• Drive measurable improvements in cycle time, delivery predictability, defect rates, and availability
• Hire, develop, and retain high-performing Salesforce engineers and engineering leaders
• Set clear goals, provide coaching, and conduct performance reviews
• Foster a collaborative environment focused on ownership, learning, and continuous improvement
• Ensure compliance with EU data protection, security, and regulatory requirements

Salesforce and Technical Scope

• Sales Cloud and Service Cloud delivery ownership
• Apex, Lightning Web Components, flows, and platform limits
• Org strategy, environment strategy, and release planning
• Integration patterns with enterprise and external systems
• Production support, incident management, and root cause analysis
• Experience with contact center platforms, case management, or CRM transformation preferred

Collaboration and Leadership

• Partner closely with product managers, architects, and business stakeholders
• Align priorities, resolve conflicts, and maintain strong cross-functional relationships
• Provide hands-on technical guidance for complex delivery and design challenges
• Evaluate emerging technologies and engineering practices for practical adoption

Minimum Qualifications

• Bachelor’s degree in computer science, engineering, or related discipline
• 12 plus years of professional software engineering experience
• 7 plus years of Salesforce platform experience
• 5 plus years leading managers or senior technical leaders
• Proven experience running distributed or offshore delivery models
• Strong written and spoken English for executive communication
• Legal right to work in Ireland

Preferred Qualifications

• Experience leading Salesforce delivery for US-based enterprises
• Background in regulated industries such as healthcare, insurance, or financial services
• Demonstrated ownership of platform-scale outcomes
• Software Engineering Master Certification preferred
• Certified Software Development Professional preferred

Pay Range

The typical pay range for this role is:

€65,000.00 - €165,000.00

We anticipate the application window for this opening will close on: 22/05/2026

Sr. Manager, Salesforce Software Development Engineering

Job Description