Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

This is a hybrid position that will include 3 days from our Dublin city centre office and 2 days working from home.

Fantastic opportunity to join a newly established team within our BOI Payment Acceptance CS&S & Retentions Org. We’re seeking someone with a proven track record in leading sales/retentions teams with a passion for coaching/mentoring and leading from the front. This is an exciting time to come in and assist in building this team from the ground up.

Support our Back Book Sales team & Retentions Manager and responsible for market penetration through campaigns that deliver incremental revenue from existing clients. Defines and communicates the sales process and the sales effectiveness drivers. Leads induction courses for new reps and collaborates with L&D to identify and deliver ongoing training/ coaching to the wider Customer Success organisation.

What Part Will You Play?

· Support the Retentions Manager with the day-to-day management of our Back Book Sales team

· Ensure delivery of sales targets for above team through effective and regular Sales training and coaching

· Lead Coach and train for all new and existing sales staff across the team

· Ensure training materials are kept up to date and work with L&D on further enhancing sessions/ materials

· Works collaboratively with all Customer Success support channels to ensure a positive client experience through the delivery of unparalleled service

· Undertake Back Book Sales related projects as directed by Customer Success Leadership

· Works collaboratively with Customer Success leadership, product development and client support to ensure early adoption of all assigned company initiatives.

· Provides input to leadership regarding business intelligence, departmental effectiveness, process improvements and growth opportunities.

· Additional adhoc duties when required

What Are We Looking for in This Role?

· Relevant Experience or Degree in related field of study from an accredited university is preferred. Relevant experience in lieu of a degree will be considered.

· Typically, a minimum of 4-6 years working in a Sales/ Retention organisation

· Related professional experience and prefer a minimum of 1-2 years' experience in a supervisory or team leader position (Preferably leading a team responsible for upselling to existing customers)

· Experience coaching sellers, leading from the front

Desired Skills and Capabilities

· Strong coaching capability with the ability to analyse sales calls and provide clear actionable feedback

· Deep understanding of consultive and solution-based sales techniques

· Ability to identify performance/ skill gaps and implement structure coaching plans

The base salary for this position is €45,000.00 plus uncapped commisson. Please see below for additional benefits.

Benefits

· 25 Days Annual leave

· Private health insurance through VHI healthcare

· Pension with company contributions

· Stock purchase options

· Bike to work scheme

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.

Backbook Sales Team Leader

Benefits

Job Description