Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Job Description

The Quality Manager is responsible for providing expert advice, assurance, and governance on all quality matters across capital projects. The role ensures that the Quality Management Systems, processes, and controls are implemented, maintained, and continuously improved to support safe, compliant, and delivery.

Key Responsibilities:

Provide expert advice and assurance on quality and compliance in line with organisational policies, statutory requirements, and recognised standards.
Develop, implement, and maintain Quality Management Systems.
Oversee quality performance across project activities and delivery packages, ensuring quality requirements are embedded into planning, procurement, design, construction, and handover.
Support procurement and contract processes by providing quality input, including tender evaluations and responses to quality-related clarifications.
Lead quality assurance activities, including audits, inspections, reviews, and due diligence, to ensure compliance with agreed standards and regulatory requirements.
Monitor and analyse quality performance, defining and reporting quality KPIs, trends, and areas for improvement.
Ensure effective processes are in place for the recording, investigation, and resolution of quality incidents, driving lessons learned and continuous improvement.
Promote and embed a strong quality culture across all project stakeholders through communication, engagement, and quality initiatives.
Stay informed of changes in relevant legislation, standards, and industry requirements, advising stakeholders on potential impacts.
Provide leadership, guidance, and support to quality team members, leading by example and maintaining high professional standards.

Qualifications

8+ years in Quality Management within complex project environments.
Strong background in QMS development, implementation, and assurance.
Proven experience preparing for and supporting regulatory and external audits.
Experience operating within complex delivery environments involving multiple contractors and stakeholders.
Background in regulated industries (e.g. infrastructure, healthcare, pharmaceuticals, biotech, energy) is highly desirable.

Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Department: Real estate

Quality Manager - Construction

Job Description