Job Purpose Summary

The aims of the Credit Management Services department are:

The provision of professional Risk Management to maximise sales whilst protecting the business from unnecessary commercial risks
The timely collection of balances owing to the company to maximise profits and fund future sales
Reviewing customer deductions to remove negative cash flow implication and risk to the business
The primary focus of this role will be to assist in reducing overdue debtor balances on an ongoing basis in line with monthly targets and to participate in the timely collection of balances owing to the company

Role Responsibilities

Monitor and work unassigned emails received via Credit Helpdesk from internal and external customers with agreed guidelines and SLA’s
Manage a workload of low value/risk accounts as main point of contact. Completing credit reviews, chasing payment, etc
Drive query resolution through close liaison with all other internal departments
Review of/upload/download of information/files from customer/bank portals and entering or saving of information on to agreed systems or folders as per guidelines and SLA’s
Entering and saving specified text to CMS systems and files as per agreed guidelines and SLA’s
Build excellent relationships with customers and account managers
Facilitating credit card payments from customers who have no agreed credit limits
Ad hoc duties or tasks as required
Posting and allocating payments
Escalate queries when and where required

Additional Responsibilities

Skills & Personal Attributes

Basic to Intermediate excel skills & good working knowledge of Outlook
Numerate with an excellent ability to analyse large data sets
Excellent organisational and time management skills is vital
Accuracy and attention to detail are essential
Ability to work as part of a hard working team to meet deadlines and targets

Core Competencies:

Passion and drive to exceed expectations on a daily basis
Personal Growth Mindset
Persistance & Perseverance

Key Traits

CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity.

Credit Coordinator

Job Description