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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce’s pre-sales Specialist Team are the solutions team members who know what’s possible and how to make it happen, no matter how complex the challenge appears to be. Their domain and product knowledge allows them to serve as subject matter experts on the account team, not only in terms of product and domain knowledge, but also in how to craft the right solutions to satisfy both business and IT buyers. They are not afraid to dig into the inner workings of our platform to answer a challenging question or address an objection, and are equally comfortable speaking to a room of software developers as they are to the CIO & CTO. They are willing to be honest about potential challenges and always keep the long-term success of the customer in mind. People who enjoy both working with technology in a deep way and relating to people will excel in this role. Curiosity, communication, and capacity for learning, are key pillars for successful Customer Engineer and Specialist.The SMB EMEA Specialist Team works with Salesforce’s Small & Medium Business (SMB) customers across all industries. As pre-sales engineers and architects, we partner with our customers to drive digital transformation within their companies, and support the sales team in winning new business. We work in a fast-paced, team-driven collaborative environment where everyone brings something unique to the table to get the job done.

Responsibilities

Work with EMEA SMB customers in close collaboration with our sales and solution engineering teams, to solve a wide variety of technical challenges using the whole portfolio of Salesforce solutions.
Develop relationships, and act as a trusted advisor to CIO/CTO/CISO and their teams, as they integrate Salesforce into their technology strategy, guiding them towards long-term success.
Understand customer’s needs and establish Salesforce’s product as the best solution that addresses the technical and business requirements.
Present Salesforce technology infrastructure, including demonstrating deep familiarity with platform capabilities, hosting infrastructure, security and integration capabilities.
Conduct architecture and technical workshops, providing actionable technical recommendations that are aligned with the client’s business objectives.
Handle customer technical due diligence and risk management processes.
Translate business requirements into solution architectures and roadmaps that best leverage the Salesforce platform and products with a successful implementation and adoption in mind
Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position.
Lead our SMB Communities to enable less technical solutions colleagues and act as a multiplier.
Work closely with a variety of stakeholders e.g. alliances, sales programs, product & product marketing, etc. to develop and execute internal and external programs and initiatives.
Attain quarterly and annual objectives assigned by management.
Mentor, teach and guide more junior and less technical team members within the ESMB Solution Engineering organisation but also the Account Executive teams.

Baseline Requirements:

Ability to understand business & IT department requirements, translating those business needs into a compelling solution, and presenting your recommendations to executive, technical, and business audiences.
Deep knowledge of enterprise software applications and their delivery, including several of the following:
Some coding experience and a willingness to work with code (Apex, Node, Go, R, Java or C#, JavaScript, python, Ruby, etc.)
Database and data management fundamentals
Web and mobile application development and architecture
Application lifecycle management
Integration principles and tools
Enterprise data management tools and methods
Process orchestration
Principles of network, application, and information security
Good understanding of the architectural principles of cloud based platforms including SaaS, PaaS, multi-tenancy, multi-tiered infrastructure, etc.
Strong oral, written, presentation, and interpersonal communication and relationship skills.
Strategic thinker, thought leadership and comfort communicating with executive audiences.
Excellent time management skills and the ability to support multiple, concurrent projects.
Lifelong learner, inquisitive, practical, and passionate about technology and sharing knowledge.
Willing and able to travel occasionally.
Bachelor’s degree in Computer Science, MIS, Software Engineering, Electrical Engineering, Data Science, Management Information Systems, other STEM degrees or equivalent work experience.

Preferred Requirements:

Experience working as an architect, solution engineer, IT consultant or developer in a customer facing role that provided differentiated software technology solutions. We are open to a variety of backgrounds.
Experience in roles that required working hands-on to build, implement, administer, or maintain enterprise software (e.g. software engineer, implementation architect, integration architect, or similar).
Understanding of risk mitigation, compliance and security.
Experience with design thinking, persona-based discovery or other innovation techniques.
Industry experience in a specific field, vertical or market segment is helpful.
Knowledge of the Salesforce platform, including Salesforce Certifications and/or Trailhead Superbadges

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Lead, Specialist SE - Agentforce & Data 36O

Job Description