Seasonal Customer Service Assistant

Location: Blackrock, Dublin

We are seeking a motivated and solution-driven Customer Service Assistant to provide support across phone, email, and social media channels. You’ll be the first point of contact for customer queries, ensuring a positive experience and resolving any issues quickly and efficiently. You’ll also monitor reviews and feedback and collaborate with the fulfilment team to address order-related concerns and help improve customer satisfaction.

What to expect from the role

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, and social media
Monitor online reviews, responding to feedback to maintain a positive brand reputation
Work closely with the fulfilment team to address order issues, delays, or stock-related queries
Track and update customers on the status of their orders, including delivery or return status
Resolve customer complaints in a timely and effective manner, offering solutions where possible, in line with company policies
Assist with processing returns and refunds according to company policies
Maintain accurate records of customer interactions and ensure all queries are documented
Provide detailed product information and assist customers with choosing items
Any adhoc duties as requested by management

Key Skills & Attributes:

Strong communication skills, both written and verbal
Previous customer service experience, ideally in an eCommerce or retail environment
Calm and collected when handling customer issues or complaints
Collaborate with other departments in response to customer needs
Detail oriented with strong organisational and multi-tasking abilities
Empathetic, with a customer-centric approach
Proactive and solution-driven

Working Hours

Normal working hours are Monday to Friday, 8:30am to 5:00pm, working 5 days per week.

Assistant, Customer Service (m/f/d)

Job Description