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Business Overview:

WorldLink is Citi’s primary cross-currency payments capability, enabling clients to efficiently and seamlessly make payments from their primary functional currency account(s) to beneficiaries in over 135 currencies. WorldLink facilitates cross-border payments and is coupled with an embedded FX capability.

Leveraging Citi’s in-country expertise, Worldlink Payment Services, helps the client to improve operational efficiency and offering a choice of payment methods, such as Funds Transfers, ACH, Cheques, Instant Payments, Wallets & Card payments.

WorldLink addresses key client challenges and objectives including navigating local country regulations and payment requirements, efficiently managing beneficiaries, managing FX exposure, increasing efficiency, automated processes and achieving centralization and control.

Role Overview:

The primary role will be FX Back Office and related projects. Worldlink Treasury Operations (TROPS) provide back-office control and support for the Worldlink Foreign Exchange Utility. TROPS works with Buffalo, Dublin and Singapore foreign currency traders to ensure their FX delivery requirements are met, audit controls are adhered to and support functions are carried out.

This role will also require the individual to acquire a comprehensive understanding of the WorldLink Product and the key Operational functions required to support the Business such as FX Back and Middle Office, Client Onboarding & Centricity, Network and Reconciliations.

What you’ll do:

Support & Processing Functions:

Funding & FX Confirmations
Tertiary/Exotics currency processing
Back value claims & Cancellations

Query Management & Oversight:

Exhibit strong knowledge and expertise in the products, payment offerings and capabilities
Manage, review and respond to queries, timely escalation of key issues to the senior manager, manage client expectations by providing updates & timelines for resolution/completion
Considered an SME across the Business with regards to Products supported - is considered the person who can answer most questions and will support teams to provide solutions to their problems

Stakeholder Management:

Develop strong relationships within management across the Business along with all stakeholders at Citi
Comfortable investigating root-cause of any issues, client dis-satisfaction etc and escalating to the senior management
Engage proactively with internal stakeholders (e.g., product teams, technical support, sales) to address operational challenges and improve service delivery

Risk & Control:

Appropriately assess risk when decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets
Driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency
Continuously Identify process improvement opportunities and communicating to management for consideration

What we’ll need from you:

Experience in SWIFT, payments, FX or other related functions in the financial services industry
Track record leading projects
Strong analytical skills to evaluate complex issues, activities and processes
Excellent communication skills: ability to engage and inspire across stakeholder groups
Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word

The Operational Business Analyst is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to serve as a technical authority and advise on directional strategy of their team.

Responsibilities:

Provide in-depth and sophisticated analysis when defining problems and proposing solutions
Serve as technical expert on special projects or assignments for the Cash and Trade Operations team (initially focusing on Data Transparency and Regulatory requirements for payments)
Drive governance and oversight of operational and technical Book of Work with direct reporting to Senior Management and Senior stakeholders
Lead strategic transformation initiatives across Global Operational functions, with specific reference to identifying process improvements using payments data analytics
Ensure appropriate testing takes place for all systems delivered as part of each release
Track and monitor project activities against agreed business dates
Provide strong analytical, technical, business and/or management expertise to the group. Experience of Payments, ISO, Agile is desirable
Advise on resource management and allocation of work within the team/project
Seek out and provide replies to requests for deliverables with internal and external clients and vendors
Communicating progress of the project(s) to relevant Senior Management
Advise and/or coach new or junior level team members
Maintain a comprehensive grasp of how business areas collaborate towards achieving business objectives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

6-10 years of experience in cash and trade operations in a similar industry
Effective verbal and written skills
Effective communication and analytical skills
Demonstrated subject matter expertise in one or more areas of Cash and Trade Operations

What we can offer you:

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

To be provided offline

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Cash & Trade Processing Intermediate Analyst

Job Description