ServiceNow Platform Owner

Grant Thornton Advisors LLC and Grant Thornton Ireland (GT) have recently come together to form a powerful multinational, multidisciplinary platform that delivers premier advisory, tax, and independent audit services. With $2.7 billion in revenues and nearly 60 offices across the U.S., Ireland, the UAE, and other territories, our combined platform brings enhanced solutions and capabilities supported by cutting-edge technologies and a team of nearly 13,000 quality-driven professionals.

Grant Thornton Ireland contributes nearly 3,000 people across 9 offices in Ireland, the Isle of Man, Gibraltar, and Bermuda, and is part of a global network of over 68,000 professionals spanning more than 149 countries. Together, we offer a truly global reach backed by deep local knowledge and national expertise.

By joining forces, we strengthen our ability to act as trusted advisors who make business more personal — investing in relationships and empowering clients to make the right decisions for their organisations today and into the future. Whether working with the public sector to build thriving communities, partnering with regulators and financial institutions to build trust, or supporting diverse businesses to achieve their goals, Grant Thornton now provides a singular, seamless client experience grounded in collaboration, innovation, and a shared commitment to the issues that matter most.

At GT Ireland we don’t just predict your future, we build it.

A Career at GT

Looking for a more fulfilling role in professional services? One where fresh thinking, collaboration and diversity are valued? At Grant Thornton we do things differently.

What does this mean for you?

A career in a more inclusive working environment, a more collaborative work culture, a more supported, flexible working role, more possibilities to grow and more opportunities to help shape the future for your clients. We respect and value your experience. And we want you to bring your authentic self to work and be at your best. It is how it should be.

Grow with us

At Grant Thornton, we care about our people and work hard to make you feel valued. If you are looking to deepen and develop your skills, knowledge, and experience throughout your career, then that is what you will get, and more.

Grant Thornton’s GTech (Information Technology) vision is centered around three strategic pillars: Application Modernization, Artificial Intelligence (AI), and Data. As part of our Application Modernization efforts, we focus on simplifying core operations, consolidating applications, replacing legacy systems, and implementing best-in-class technologies that drive digital transformation.

The Role:

The ServiceNow Platform Owner provides strategic leadership, governance, and vision for the ServiceNow platform across the enterprise.

This role is responsible for maximizing business value, ensuring platform scalability, and driving continuous improvement and innovation. The Platform Owner leads the ServiceNow Center of Excellence, oversees platform strategy, and ensures alignment with organizational goals, working closely with architects, business stakeholders, and IT leadership. The Platform Owner is accountable for platform roadmap, budget, and overall performance, positioning ServiceNow as a true business enabler.

Roles and Responsibilities:

Define and communicate the ServiceNow platform vision, strategy, and roadmap in alignment with enterprise objectives.
Own platform governance, standards, and policies to ensure compliance, security, and data integrity.
Develop and lead the creation of a Global ServiceNow Center of Excellence (CoE), managing internal teams and external partners.
Set priorities, allocate budgets, and oversee platform investments.
Engage with executive sponsors, business leaders, and IT teams to understand requirements and translate them into platform capabilities.
Drive adoption of ServiceNow across business units, ensuring measurable business outcomes and value realization.
Moderate between strategic vision and technical implementation, resolving conflicts between customization and standardization.
Oversee platform operations, stability, performance, and scalability.
Ensure successful deployment, upgrades, and integration of ServiceNow modules (ITSM, ITOM, ITAM, HRSD, etc.).
Monitor platform metrics, analyze adoption rates, and report on business impact.
Champion continuous improvement, innovation, and the adoption of new ServiceNow features (including GenAI and analytics).
Build and develop a high-performing platform team, including architects, administrators, and developers.
Establish roles, responsibilities, and training requirements for platform staff.
Mentor and coach team members, fostering a culture of excellence and collaboration

Skills and Attributes:

Bachelor’s or master’s degree in Computer Science, Information Systems, or related field.
10+ years of IT experience, including 5+ years in ServiceNow platform ownership, product management, or similar leadership roles.
Experience leading platform teams and managing budgets in enterprise environments.
Deep understanding of ServiceNow modules (ITSM, ITOM, ITAM, HRSD, CMDB, CSDM, etc.).
Proven track record of successful ServiceNow implementations and platform management.
Strong knowledge of platform governance, data quality, and security best practices.
Familiarity with GenAI, analytics, and automation capabilities within ServiceNow.
Excellent communication, stakeholder management, and leadership skills.
Ability to translate business requirements into platform strategy and measurable outcomes.
Ability to deliver complex, time-sensitive projects in a global hybrid work environment.
ServiceNow Certified Platform Owner Associate (CPOA) or equivalent.
Consistent with the firm’s hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office.

Desirable Characteristics:

ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Implementation Specialist (CIS) or Certified Technical Architect (CTA).
Experience with M&A integration projects and onboarding new business units.
Experience with professional services firms
Experience working within an IT organization supported by a managed IT services provider

Life at GT

Reward and benefits:

Our reward and benefits are designed to create an environment where our people can flourish. We are committed to building a culture where our people have access to the necessary benefits to help promote a healthy lifestyle and thrive.

Equity, diversity and inclusion
At Grant Thornton, we provide equitable opportunities for all our colleagues. We are a responsible, sustainable business where equity, diversity and inclusion (ED&I) is at the forefront of our workplace culture agenda, and today, we continue to build and develop on our existing ED&I structure and strategy to meet our workplace culture needs. People are at the heart of our business and teams built with varied backgrounds, racial differences, cultures, sexual orientations, religious orientations, ages, gender identities, abilities and family types present diverse viewpoints, which need to be heard and valued.

We are all at our best when we are able to be ourselves and we view integrity and authenticity as integral values to bring to our day-to-day work-life at the firm. We are excited to see the personality and perspectives you will bring to our team because we know we will all benefit from them. Diversity of thought, background and experience enables better decision-making, improves the quality of our delivery, and helps us to meet the needs of our clients. Our firm is built on people and their ideas, so we want to hear all the new perspectives and fresh thinking you have to offer. You form the bedrock of our firm’s best-practice principles and we will champion you as leaders from day one.

Recognition:

We want to create a culture of recognition and celebrating success, by saying thank you to people who surpass our expectations and recognising the right values and behaviours. Our Shout Out recognition scheme is our way of highlighting and promoting achievements. Whether you simply want to say thank you, celebrate a special occasion or give an award for doing something exceptional, you can do all of this and more through the scheme.

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ServiceNow Platform Owner

Job Description