Make The Connection.

Vix Technology, a global leader in automatic fare collection, transit information, and transit analytics solutions, is seeking a highly skilled and experienced Field Engineer. With a presence in over 200 city and regional transport authorities worldwide, Vix has been at the forefront of transforming fare collection for more than 35 years. At Vix, we are committed to solving problems and delivering innovative solutions that are revolutionizing the world of public transit.

At Vix, we are a worldwide organisation that values the unique strengths derived from individual diversity within our community. We encourage you to share your personal perspective, cultural background, and unique experiences with us – we look forward to your application!

We're on the hunt for an engaged and motivated Field Service Engineer to support, maintain and improve products and ancillary equipment. Your day will include corrective and preventative maintenance. Your primary objective will be to satisfy customer requirements and ensure customer /company SLA and KPI targets and contractual obligations are fully achieved.

What will you be responsible for?

Identify system faults through electrical testing procedures and with Vix software monitoring tools
Rectify system, on-street hardware and on-vehicle hardware faults within SLAs
Correspondence with customer on maintenance and fault issues
Maintain and drive to improve KPI performance
Installation and commissioning of on-vehicle and on-street equipment
Maintain and update documentation accurately
Liaise with local team and with Configuration Engineers
Ensure compliance of planned maintenance programme
Attend periodic progress meetings alongside other Vix staff
Ensure customer satisfaction
Comply with Health and Safety Standards

We regret that this position is only available for UK citizens/Residents with indefinite leave to remain in the UK, with current full time work rights for the United Kingdom, currently residing in the UK. This position is based in Belfast.

What does our ideal candidate look like?

Essential Skills & Experience:

NVQ or similar in electrical engineering Or Level 3 NVQ or similar in Light or Heavy Vehicle Maintenance & Repair
Ability to work independently to deliver and maintain high standards when unsupervised
Good organisational and time management skills
Customer Awareness, ability to demonstrate professionalism and effectively interact with customers, delivering excellent and consistent service
Proven experience as a field-based engineer, time-served electrical engineer or a time-served vehicle technician with a demonstrable track record of fault diagnosis of vehicle electrical/electronic systems
Working in a pressurised environment, meeting tight deadlines
Good customer relationship skills

Desirable:

Level 4 Diploma (or similar) in Vehicle Diagnostics
Working on Real Time Information systems
Experience of GPRS communications
Working with IT systems with knowledge of applications and basic networking
Proven experience in a similar environment
Knowledge of Quality Systems and procedures
Proven electrical knowledge to diagnose faults
Ability to identify best engineering working practices

What’s in it for you?

Besides the opportunity to work for a global company that is customer and people focused, we offer:

A focus on learning and development
A great team of like-minded professionals
Private Healthcare
Income Protection Scheme
Pension
Group Life Assurance
Cycle to Work Scheme
Electric Car Benefit Scheme
Employee Assistance Programme
Eyecare and Spectacle Vouchers

Sounds good? Then apply now. Get on board today!

Add your resume and anything else to showcase why you would be a great addition to our team. We regret that this position is only available for UK&I citizens/Residents with indefinite leave to remain in the UK&I, with current full time work rights for the United Kingdom, currently residing in the UK.

No recruitment agencies, please! We won’t accept any introductions.

Vix Technology is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve. We aim to have a work environment where everyone feels included and everyone can realise their full potential.

Field Service Engineer

Benefits

Job Description