Count on us. Our "we-care" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us.

Your role.

We are seeking an experienced professional to serve as a subject matter expert and consultant within our Public Services Delivery Consulting Team. In this role, you will support clients across local, regional, and state-level agencies including cities, counties, and special-purpose districts such as utility and transit authorities.

This will include collaborating with other consultants to serve and inspire our public sector clients in the following areas:

organizational performance, innovation, and change management

government service delivery in community development, financial planning/performance, government operations, change management, human resources, utility billing, data analytics, and construction management

risk management, internal controls, performance audits, cost allocation and revenue generation, and cybersecurity

You will advise clients on aligning operating strategy, revising business processes, developing staff capabilities, implementing improvements, and leveraging technology to enhance service delivery. You will help align operations needs with enterprise systems including permitting, licensing, request management, customer information systems, utility billing, and asset/work order management to ensure measurable outcomes and citizen success.

A strong understanding of governmental budgeting, procurement, operational service delivery, policy development, and the legislative process is essential to succeed in this role.

Your work will include, but not be limited to:

Leverage subject matter expertise in municipal operations to advise clients on complex business challenges, conduct needs assessments, and deliver actionable recommendations.

Identify industry best practices to share with clients to enhance their operations.

Design and implement performance measurement frameworks, policies, and dashboards that enhance operations and drive measurable improvements across people, processes, and technology.

Develop change management strategies that promote the value and ROI of technology modernization initiatives aligned with strategic business goals.

Conduct cross-departmental research and data analysis to support executive-level decision-making and performance insights.

Support technology optimization projects from concept through procurement, including solicitation development, vendor evaluation, and demonstration facilitation, with a focus on realizing business value.

Facilitate stakeholder engagement sessions with senior leadership and frontline staff to capture diverse perspectives and identify opportunities for improvement.

Lead and contribute to business development efforts by cultivating client relationships, producing thought leadership, participating in professional associations, and engaging referral networks.

Collaborate with multidisciplinary consulting teams including business analytics, organizational development, technology, construction, and risk management to deliver integrated solutions and strategies.

The qualifications.

Core Qualifications

Bachelor’s degree in Public Administration, Public Policy, Civil Engineering, Urban Planning, Architecture, Construction Management, Information Management, GIS, Business Administration, or related discipline of study required.

6+ years of recent or current experience in positions similar to governmental performance management analysts, budget analysts, performance managers, preferably in a management role with previous supervisory experience or applied knowledge of any of the following areas: public finance, planning and zoning, building permitting, engineering, business licensing, utility service delivery, economic development, management analyst, technology and business innovation leadership.

Strong interest in transforming governmental organizations is required.

Familiarity with using key management systems involving one or more of the following: land management/permitting, utility billing, enterprise asset management, service request / work order management, geographic information systems (GIS), and/or ERP systems (project accounting, capital/fixed assets, contract management, procurement, annual/capital budgeting, accounting, and revenue management systems).

Desired Qualifications

Experience with developing relationships and interacting with government officials (e.g., elected officials, chief administrative officers, department heads in building, finance, human resources, public works, community development, utility leaders, 311/public information officers, and customer service staff).

Demonstrated ability to integrate analytical thinking, collaborative team facilitation, and structured problem-solving to develop and justify effective solutions

Proven experience in evaluating and optimizing business processes, with the ability to analyze and redesign workflows using Lean, Six Sigma, Kaizen, or other recognized process improvement methodologies

Exhibit Plante Moran’s “We Care” attitude with clients and colleagues

Business process assessment and/or change management experience and/or certifications preferred (e.g. CBPP, BPM, Lean, Six Sigma, Prosci, CCMP, etc.).

Interest in achieving certifications in project management (e.g. PMP, PMI-ACP) and/or related practice knowledge certifications (e.g., ICMA-CM, AICP, ICC, FEMA, etc.).

Superior attention to detail and conscientious of delivering quality of work products.

Professional demeanor with superior oral communication skills.

Ability to work independently and as an integral team member.

Will consider remote arrangements for qualified applicants beyond a reasonable distance of a physical Plante Moran location.

Ability to be an effective consultant in a remote setting as well as domestic travel to clients and Plante Moran offices as necessary (25-35% travel).

This is an exempt position, so you may have to work hours that exceed the standard 40-hour work week.

What makes us different?

On the surface, we’re one of the nation’s largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you’ll see what makes us different: we’re a relatively jerk-free firm (hey, nobody ‘s perfect) with a world-class culture, consistent recognition as one of Fortune Magazine’s “100 Best Companies to Work For,” and an endless array of opportunities.  At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So, what are you waiting for? Apply now.

Plante Moran enjoys a “Workplace for Your Day” model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day.  

Plante Moran is committed to a diverse workplace. We strive to create a culture where each person feels accepted and valued. We believe that each person’s ultimate potential begins with first acknowledging their inherent dignity. When we can recognize — and celebrate — our many human differences, we’re able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work. Plante Moran is an Equal Opportunity Employer.

Plante Moran maintains a drug-free workplace.

Interested applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of interest in our positions, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran.   

The specific statements above are not intended to be all-inclusive.

We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include health, dental, vision, disability, and life insurance. In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre-determined holidays, as well as a 401(k) plan, flexible benefits plans, business-related travel expense, lodging, and meal reimbursement for business-related use. A pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plante Moran also offers some contingent staff positions the option to elect health insurance in addition to limited paid sick time.

Compensation information posted is based on a position being located in the state of CO, IL, or MA. Please review the position location for the applicable geographic location. Generally, experienced hires are not hired at or near the maximum salary range for their position, as compensation decisions are determined through a wide variety of factors, including but not limited to: responsibilities, education, experience, knowledge, skills, and geography. For early career roles, including campus hires, we offer market-based starting salaries that are consistent across individuals within the same hiring group. This approach ensures fairness and reflects current industry benchmarks for entry-level talent.

Under Colorado’s Job Application Fairness Act, you have the right to redact, from any documents that you submit in connection with your application, information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting documentation.

The compensation range for this role in IL, MA or CO is: $90,000.00 - $111,000.00

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Government Services Transformation Senior Consultant

Benefits

Job Description