Job Description Summary

As the Quality Engineer leads complex complaint investigations and associated quality activities with minimal supervision. The role is responsible for advanced problem solving, data and trend analysis, protocol and report authorship, and driving root cause analysis to ensure regulatory compliance.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

About the role

Lead and manage complaint investigations and related quality activities with minimal supervision. Responsible for complex problem-solving, data analysis, and ensuring compliance with regulatory standards. Acts as a subject matter expert and drives continuous improvement.

Main responsibilities will include:

Lead complaint investigations and manage sample handling, reporting, and documentation.
Conduct/Perform ad hoc investigations into product and equipment failures.
Author and review testing protocols and final reports.
Drive root cause analysis and corrective/preventive actions.
Identify and respond to potential product issues proactively.
Collaborate with cross-functional teams including Sustaining Engineering and Product Development.
Support regulatory inspections and audits.
Analyze complaint data to identify trends and triggers.
Mentor junior engineers and contribute to process improvements.

About you:

BS/MS in engineering, science, or related field.
2-4 years in a regulated environment, preferably in clinical investigations.
Strong understanding of quality systems and document control.
Advanced problem-solving and analytical skills.
Excellent communication, presentation, and technical writing skills.
Experience in protocol/report writing and statistical analysis (e.g., Minitab, DOE).
Proven ability to lead projects and work independently.
Knowledge of ISO, FDA, OSHA, ASTM standards.
Strong organisational skills and attention to detail.
Supporting equipment validation activities and assisting with test method transfers to enable the successful launch and operation of the new laboratory.
Supporting lot release activities.

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

.

Primary Work Location

IRL BD and CO Dublin South

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

€43,300.00 - €66,025.00 EUR Annual

Quality Engineer / Complaint Management

Benefits

Job Description